I dont know too much about how NICE works, but I imagine this should work fine. As you may be aware, there is a full call recording integration option with another call recording provider - so you see the Arc information in the Call Recording GUI - but not with NICE at the moment unfortunately
I have not used ARC with NICE before but i believe they are totally independent.
ARC is simply a much more powerful Attendant Console for Operators and they are still using the IP phones. And NICE just does the VoIP recording by spanning the network ports from the phones to the NICE recorder.
NICE also looks at CTI via a NICE user configured in CallManager with all the phones, CTI route-points and route ports associated to it so it can tie up the call information with the voice conversations it records with SPAN.
It should work ok with ARC but I just wondered if anyone has done it and could highlight any pitfalls,
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...