Arc Enterprise and Shared Lines- Line State-BLF inconsistent
Does anyone here use the ARC Enterprise Attendant Console with Call Manager 4.1.3 and SHARED lines? We have an environment with many shared lines. When a line is shared in the SAME partition in our environmetn, the Line state status is not always consistent.
For example, Phone A with line one is on an out bound phone call. The ARC console shows the line status as Idle. We also have Phones that show "disconnected " although the phones are actually registered.
Re: Arc Enterprise and Shared Lines- Line State-BLF inconsistent
The problem is that, although same DNs on separate partitions are not considered shared lines, the Attendant Console is not
"partition" aware because of limitation of Java TAPI. The AC will react erratically to these situations and might work or stop working after some the services come online. This is resolved in CCM 5.x as the design of AC has changed.
The following bug addresses this issue and provides possible workarounds:
CSCdw88542 - CCNE exception on call from device with duplicate DNs
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