We have just installed Arc Ops consoles. When an external call is put through to a user who is not at his desk, and the user then returns to his phone he sees missed call. A CTI RP is showing on the phone and so the user hits redial. Is there a way you can show either 0 as the operator or the CTI QUeue number so that it comes back to the Ops grp. We are running 6.1.3 CUCM
This is working as expected..I believe i is actually the CTI-Port number that is showing because these are used to xfer calls. I think you can use the external Phone number mask..to change the mask of the DN..You can use the operator's number here. See if this helps
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