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Community Member

Are there a busy tone for calling party on a dn dual-line with no huntstop?

Hi all, i´ve been reading a lot of post about this topic. for example,

https://supportforums.cisco.com/message/1090536

https://supportforums.cisco.com/thread/297366

https://supportforums.cisco.com/message/3038330

And in all of them there are not solution without a script. I can't believe this, all legacy PBX that i know has this behavior.

I try to explain the issue again.

I have this config

ephone-dn  22  dual-line
number 354
pickup-group 2
label 354
description UserA
name UserA
no huntstop channel

User A and user B are in a converstation. Then, UserC make a call to UserA and UserA can see in the screen of ephone a call from UserC, but, UserC hears a normal ring.

The problem start when UserA can´t take the call from UserC. UserC really doesn´t know if UserA is busy with other call or is out of office for example.

Are there a way to send a "i am speaking in other line" tone to UserC?

thanks in advance.

3 REPLIES
Cisco Employee

Re: Are there a busy tone for calling party on a dn dual-line wi

You could use the 'watch' function of CME to see if that ephone is on a call or not.

Or you could use UCC so that all users can see presence regarding call states, away, available, etc.

Community Member

Re: Are there a busy tone for calling party on a dn dual-line wi

Thank you Steven, but that are not possible.

I would like that all people in the office could know if is on phone or not. And with 7940 or 524 ephones is not possible set a "watch" button for all people.

And now, we can't spent money in UCC.

I will try via scripting.

Thank you.

Hall of Fame Super Gold

Re: Are there a busy tone for calling party on a dn dual-line wi

Another problem with watch or monitor, is that is not scalable. You may have a CME system with 450 extensions, but certainly not a 450 extensions Busy Lamp Field sidecar,

In light of that I have developed a script for the purpose, "Selective Ringback Tones", available on my page www.ciscoscripts.com

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