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Ask the Expert: Installing, Integrating, and Troubleshooting Cisco Unity Connection

Welcome to this Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Cisco Unity Connection into your environment and troubleshooting the many features that are available with the Cisco Unity Connection voicemail solution.

Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the Linux unified communications operating system. With Cisco Unity Connection, you can access and manage voice messages in variety of ways, using your email inbox, web browser, the Cisco Jabber messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more. Cisco expert Brad Magnani will cover and answer all of your questions about Cisco Unity Connection.

Brad Magnani is currently a member of the Applications TAC team in Richardson, TX. He has attended Cisco Live and has provided mentorship and technical training in the Bangalore and Krakow TAC centers. His areas of expertise for the past six years have been Cisco Unity and Cisco Unity Connection. Brad also has experience troubleshooting and working with various voice products, including Cisco Unity, Cisco Unity Connection, Presence, Communications Manager, and Jabber. He graduated with a bachelor of science degree in applied networking and system administration from Rochester Institute of Technology. He has achieved certifications for Unity Support Specialist and CCNP-Voice.

Remember to use the rating system to let Brad know if you have received an adequate response. 

Because of the volume expected during this event, Brad might not be able to answer every question. Remember that you can continue the conversation in the Collaboration, Voice and Video community, under subcommunity IP Telephony, shortly after the event. This event lasts through March 28, 2014. Visit this forum often to view responses to your questions and the questions of other Cisco Support Community members.

New Member

Hi Brad,I get the nightly

Hi Brad,

I get the nightly error "The periodic task generated either an error or warning alert", from syslog. That error message also has the URL of where I can view the error.

I know that there is an undeliverable messages mailbox in unity, however I can't delete the files from there. I've also heard that there is a way to purge undeliverable message from the system?

Thanks in advance for your assistance with what is probably a simple fix.

New Member

Hey Brad,I want to configure

Hey Brad,

I want to configure a single inbox for cisco unity connectio and i am following the below link, one point where i am confused is on topic " Determining Which Exchange Servers You Want Cisco Unity Connection 8.5 and Later to Communicate With" it is metioned that If you choose a specific Exchange 2013 client access server, but in unity 9.1  connection there is no option seen for exchange 2013, please clarify


New Member

Hi Brad,After enabling a user

Hi Brad,

After enabling a user for voice mail, the user has to setup when he login for the first time, for example, his first and last name, to change his password, and listing in the directory, I want all this to be happen by the system without any corporte user intervention, is it possible???




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