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Ask the Expert: Installing, Integrating, and Troubleshooting Unity Connection

            Read the bioWith Justin Dew

Welcome to the Cisco Support Community Ask the Expert conversation. This is an opportunity to learn and ask questions about integrating Cisco Unity Connection into your environment and troubleshooting the many features that are available with the Cisco Unity Connection voicemail solution . 

Cisco Unity Connection is a voicemail and unified messaging platform with a comprehensive feature set and is based on the Linux unified communications operating system. With Cisco Unity Connection, you can access and manage voice messages in variety of ways, using your email inbox, web browser, the Cisco Jabber messaging integration platform, Cisco Unified IP Phone, smartphone, tablet, and more. Cisco expert Justin Dew will cover and answer all of your questions about Cisco Unity Connection.

Justin Dew is currently a member of the Applications TAC team in RTP NC. His area of expertise is in Cisco Unity connection and Cisco Unity. Justin has had six years of experience troubleshooting and working with voice products, including unified communications, Cisco Unity, presence, and Jabber in the TAC organization. He graduated with a bachelor's degree in electrical and computer engineering from Georgia Tech and has achieved certifications in CCVP and as a Domino administrator and Cisco Unity specialist. 

Remember to use the rating system to let Justin know if you have received an adequate response. 

Justin might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation in Collaboration, Voice and Video,  sub-community, IP Telephony discussion forum shortly after the event. This event lasts through December 20, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

34 REPLIES
VIP Purple

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin,

we are using UCXN 9.x

Is there any way we can configure multiple personal greetings like busy, No Answer ?

regds,

aman

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Aman,

Yes. You have the option to configure the following personal greetings in UC 9.x:

Alternate

Busy

Internal

Closed

Standard

Holiday

These can be configured from the Unity connection administration page under the specific users profile by selecting Greetings or through the user interface accessible via the address http:///ciscopca

Hope this helps.

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Actually ive tried installing with diferent teh CD and making other ISO and always brings back the same error!!

just one question how do i dump the diagnostics?

Silver

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hello Alonzo,

If it's virtualized environment you can use the following link:

http://docwiki.cisco.com/wiki/How_to_Dump_Install_Logs_to_the_Serial_Port_of_the_Virtual_Machine

-Regards

DA\|*D

Re: Ask the Expert: Installing, Integrating, and Troubleshooting

Thanks this is teh dump it gave me

Re: Ask the Expert: Installing, Integrating, and Troubleshooting

Yeah its up there its 1.3 MB

Re: Ask the Expert: Installing, Integrating, and Troubleshooting

Here is the last page of the install log, hope you can help me!!!!!

Thanks so much

Tue Dec 17 13:49:13 CST 2013 + sudo -u cucluster ssh cuc-sub ' sh -lc '\''source /opt/cisco/connection/lib/install/profile && dbaccess' 'unitydyndb'\'''
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 Database selected.
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 Table truncated.
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 Database closed.
Tue Dec 17 13:49:13 CST 2013
Tue Dec 17 13:49:13 CST 2013 + set -e
Tue Dec 17 13:49:13 CST 2013 + [[ -n yes ]]
Tue Dec 17 13:49:13 CST 2013 + target_exec /opt/cisco/connection/lib/config-modules/dbscripts/repl-helper define_replication
Tue Dec 17 13:49:13 CST 2013 + sudo -u cucluster ssh cuc-sub ' sh -lc '\''source /opt/cisco/connection/lib/install/profile && /opt/cisco/connection/lib/config-modules/dbscripts/repl-helper' 'define_replication'\'''
Tue Dec 17 13:49:14 CST 2013 + command=define_replication
Tue Dec 17 13:49:14 CST 2013 + shift
Tue Dec 17 13:49:14 CST 2013 + grep -qs 'define_replication()' /opt/cisco/connection/lib/replication.profile
Tue Dec 17 13:49:14 CST 2013 + set +x
Tue Dec 17 13:49:14 CST 2013 + define_replication
Tue Dec 17 13:49:14 CST 2013 + define_servers
Tue Dec 17 13:49:14 CST 2013 + local 'define_server_opts=-A /var/opt/cisco/connection/spool/ats/'
Tue Dec 17 13:49:14 CST 2013 + sudo_informix cdr define server -A /var/opt/cisco/connection/spool/ats/ -c g_ciscounity_pub -I g_ciscounity_pub
Tue Dec 17 13:49:14 CST 2013 + [[ cucluster != \i\n\f\o\r\m\i\x ]]
Tue Dec 17 13:49:14 CST 2013 + sudo -u informix cdr define server -A /var/opt/cisco/connection/spool/ats/ -c g_ciscounity_pub -I g_ciscounity_pub
Tue Dec 17 13:52:34 CST 2013 command failed -- fatal server error (100)
Tue Dec 17 13:52:34 CST 2013 + LOADDBRC=100
Tue Dec 17 13:52:34 CST 2013 + '[' 100 -ne 0 ']'
Tue Dec 17 13:52:34 CST 2013 + echo 'loaddb.sh return code was 100'
Tue Dec 17 13:52:34 CST 2013 loaddb.sh return code was 100
Tue Dec 17 13:52:34 CST 2013 + exit 1
Tue Dec 17 13:52:34 CST 2013 /opt/cisco/connection/lib/install/post.d/06_load-database had an exit code of 1

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Alonzo,

Looks like you are most likely hitting the following defect:

CSCue78730

you will need to open a tac case so the workaround can be performed by a TAC engineer.

Hope this helps.

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Did you where able to see the files?? if not i extracted them and i can send them to you on ZIP,

The thing is i cant open a case becouse i dont have a support contract the partner of cisco how sell them gave us that provilage do you know how can i work that around??

thanks a lot

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

I was able to find the defect from the install log portion you posted.

As for the fix the only other way without tac support would be to upgrade to the UC version that does not encounter this defect. Then the subscriber should install without failure.

Silver

Re: Ask the Expert: Installing, Integrating, and Troubleshooting

Alonzo,

It had not fully loaded for me, thanks for the confirmation. After checking the file all i see is unreadable characters, did you make sure to create a new file:

"When you're ready to actually dump the log files, attach a new, empty file to the serial port by editing settings of the VM while the machine is running. You do not have to power down the VM to change the file attached to the serial port. "


DA\|*D

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Great thanks for everything!!!!!!

VIP Super Bronze

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin-

Would you care to weigh in on SCCP vs. SIP and which is the recommended protocol in current versions? There seems to be a bit of a religion around SCCP but having done a few SIP integrations now, it seems like the easier/cleaner choice. I am curious to hear TAC's stance on this one. I am aware of the supervised transfer MoH limitation with SIP. Are there others?

On a related note, are you aware of any limitations with DIGEST Authentication? I had to turn it off after testing it because peripheral features such as Message Notifications and I believe MWIs weren't working consistantly.

VIP Purple

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin,

thanks for reply.

One more query : is it possible to have a personalised recorded message which can be activated/de-activated by user as and when required?

please let me know the steps.

regds,

aman

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Yes. You can have the users enable the alternate greeting by calling into the TUI. This will allow the user to record a custom message and set a start/end date for this message. If a user wants to turn this off they can just call back into their voicemail box and they will be prompted to turn the alternate greeting off or leave one.

VIP Purple

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin,

thanks for reply.

regds,

aman

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hello Jonathan

From a TAC perspective SCCP has been easier to troubleshoot due to the fact that this integration type with unity has been around longer and has not seen the limitation that you have noted. Although at this point we have a growing number of customers running SIP and the problems encountered with users using SIP are minimal so I would say either protocol is a great choice.

I personally have not encountered any other limitations with the use of sip.

As for Digest authentcation on the sip trunk this should work.  There was one limitation I read about where if cucm was set to mixed mode it would not work at all but should not give inconsistent results with mwi. If the mwi worked at all then we should be able to get it working consistently. If you can grab some further details on when it was and wasnt working along with the exact configuration in place I would open a TAC case so we can determine where the inconsistency is coming from.

Hope this answers your question

VIP Purple

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin,

I was reading the Document on Dial by saying the name of person:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/7x/user/guide/phone/7xcucugphonex/7xcucugphone060.html

I have a query :

a. Do we require any extra license for this feature to work?If yes, what is that.

b. Document says that "Note that to place calls by using voice commands, you must be logged on to Connection" What exactly this means ?

regds,

aman

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

A. For UC 7.x and 8.x you will need the advanced user license. This allows for voice recognition.

B. I understand the statement to mean the user calling in must be a member of the system and logged in over the phone to dial by voice name.

-Justin

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin,

hopefully my question is not out of the scope for this discussion: can we expect "videomail" implementation in UC10 or later? What I mean is the posibility to save/record a video message, not just a voice calls.

Cheers,

Tenaro

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Tenaro,

I believe this feature is on the roadmap for a future release of UC. For further details I would reach out to your cisco account team as they should be able to give you more definitive information on the feature.

-Justin

New Member

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hello Justin,

When restoring a server from backup - what is the minimum requirement for the clean install server? 

Thank you,

Jackson

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Jackson,

The only requirement is that the server must be running the same exact version of unity connection that the backup was taken on.

here is the exact statement listed on our drs guide:

"

Before you restore Cisco Unity Connection, ensure that the Cisco Unity Connection version that is installed on the server matches the version of the backup file that you want to restore. The Disaster Recovery System supports only matching versions of Cisco Unity Connection for restore. For example, the Disaster Recovery System does not allow a restore from version 7.0(1).1000-1 to version 7.1(2).1000-1, or from version 7.1(2).1000-1 to version 7.1(2).1000-2. (The last parts of the version number change when you install a service release or an engineering special.) In essence, the product version needs to match, end-to-end, for the Disaster Recovery System to run a successful Cisco Unity Connection database restore. Disaster Recovery System adheres to strict version checking and allows restore only between matching versions of Cisco Unity Connection."

-Justin

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi justin, recently my CUC- subscriber failed and when i tried to intall it like about the 96% throug i recive this error any ideas???

Thanks

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Alonzo,

This typically means that the ISO being used is corrupt in some way. Has the md5 hash been verified on the iso being used? Can you test with another media?

Also were you able to dump the diagnostics? This would typically gives us more details on the exact failure.

Thank you

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Couple questions about digital networking: what are the maximum numbers of users (voice mailboxes) for single server and for a system? I'm also not clear what functionality is lost when using multiple voicemail servers, from user perspective. I noticed in documentation that two types of links are used (intrasite and intersite) but I'm not sure that I understand benefits and limitations for each of them.

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

For maximum users you must refer to the guide below on system requirements:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html

Each server hardware and platform overlay has its own limit on how many users can reside on that server. They also have a limit of how many digitally networked users can reside in a specific network. The total amount of objects allowed in a digital network is listed in the following link:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/requirements/8xcucsysreqs.html#wp188152

The following guide should also help explain the intersite/intrasite linking a little better specifically

Table 5-1     Intrasite Networking Versus Intersite Networking

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/design/guide/8xcucdg030.html

Basically you join servers of different versions (8.x and 7.x) into an intrasite digital network which uses only smtp to transport data. These servers after being joined act as one total site. You can have up to 10 sites within the intrasite network.

As for the intersite connection you are limited to only connecting two servers into the intersite network and they both must be version 8.x. These servers are the gateways for each of the intrasite so that you can now expand you digital network up to 20 locations. 10 in each intrasite.

Please let me know if you have any specific queries after reading the links above

New Member

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hi Justin,

Can you discuss methods for Cisco Unity Connection SRSV integration with SRST? The documentation that I have found does not seem to detail what is the approach should be, is the preferred method similar to CUE integration with CME?

Mike

Cisco Employee

Ask the Expert: Installing, Integrating, and Troubleshooting Uni

Hello Mike,

There are three topologies that are supported for SRSV with UC. All three are listed in the link below:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/9x/srsv/guide/9xcucsrsv010.html

We do not outline a preferred topology or integration type. Alot of that is going to depend on the current design of the networks and the available equipment.

-Justin

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