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Ask the Expert: Upgrading Cisco Unified Communications Manager (CUCM) to Version 9.1 (Drive to 9)

 

   

Welcome to the Cisco Support Community Ask the Expert conversation. Learn from experts Vijay Rao and Amit Singh about simplified upgrade process and focused support from Cisco to migrate to version 9.1. 

 

This is a continuation of the live Webcast

 

Drive to 9 is a comprehensive and holistic program designed to help you upgrade the current Cisco® Unified Communications Manager installed base to version 9.1 or higher. This upgrade will enable customers to have next-generation collaboration experiences.

 

During the live event, Cisco subject matter experts Vijay Rao and Amit Singh focussed on the simplified upgrade process and focused support from Cisco to migrate to version 9.1. They also talked about the changes made to the licensing model of User Connect Licensing and Cisco Unified Workspace Licensing.

 

Vijay Rao is a Network Consulting Engineer and is currently a unified communications (UC) consultant for Bank of America. He has been providing consulting assistance to the bank for the past 6 years. He helps design complex UC networks for large enterprise customers. He was previously part of Cisco IT in the Asia Pacific, Japan, and China (APJC) region and was instrumental in designing and implementing the Bangalore campus. He has been working with Cisco for 9 years and has 12 years of UC experience. He has a Cisco CCVP® certification. 

 

Amit Singh is a customer support engineer at the Cisco Technical Assistance Center in Bangalore, India. He has 7 years of experience in his areas of expertise: wireless, Cisco Unified Communications Manager, multiservices, Cisco Unity®, and Cisco Unified Contact Center Express. He has been involved in various escalation requests from India, Singapore, and Australia and is currently working as a technical lead for the Voice team in Bangalore, India. He is a computer science graduate.

 

Remember to use the rating system to let Vijay and Amit know if you have received an adequate response.  

 

Vijay and Amit might not be able to answer each question due to the volume expected during this event. Remember that you can continue the conversation on the Collaboration, Voice and Video sub-community   forum shortly after the event. This event lasts through July 19, 2013. Visit this forum often to view responses to your questions and the questions of other community members.

 

Webcast related links:

 

 
29 REPLIES
New Member

Re: Ask the Expert: Upgrading Cisco Unified Communications Manag

Hi
I

Sent from Cisco Technical Support iPhone App

Cisco Employee

Re: Ask the Expert: Upgrading Cisco Unified Communications Manag

Hello Ahmed,

Seems, your question didn't come through.

Regards

Amit Singh

New Member

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hi Experts,

Would like to understand how the Location Bandwidth Manager is different from the old School CAC?

Thanks

Yen Lung

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Yen,

You may want to start with checking out the CUCM 9 SRND:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/cac.html#wp1043786

Also the Administration Guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/9_0_1/ccmfeat/CUCM_BK_CEF0C471_00_cucm-features-services-guide-90_chapter_0101101.html

Then you may ask follow up question.

In Enhanced locations, CAC, LBM is a new service being introduced.

New components:

Links

Weights

Path

Effective Path

Bandwidth Allocation

LBM

LBM Hub

A Network model is being built using Locations and links

An effective path is being calculated, with least cumulative weight.

Regards

Amit Singh

New Member

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hi,

I would like to know some things related to version 9.1 if its okay to be on this Q&A:

1) The slide mentioned that there can be two types of users local as well LDAP synced. The previous version support either LDAP or local. So does this mean 9.1 now supports both types. If yes, additionally if user is converted from LDAP sync to local is the user still authenticated using LDAP or locally using locally maintained password?

2) Jabber IM can connect via SSL to network & work. What is the architecture and what are the requirements? Can you please post a link for this or explain briefly.

Regards,

Pratik

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Pratik,

Ans 1 > Thats correct, now you can have both Manual as well as LDAP Synced users, With CUCM 9.0, you have the ability to modify local users.

Once you convert a User to local, authentication becomes local.

Ans 2 > Let me look out for a link explaining the Jabber Architecture.

Regards

Amit

Bronze

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hi,

We are looking to upgrade to 9.1 from 4.2.  An issue was raised that may suggest that our older G1 2800 ISR Gateways may not be supported by Cisco TAC under SRST.  We plan to upgrade all of our Routers to the latest IOS available but some of the older routers don't have enough memory and/or flash to support 15.1.  If we were to leave these routers on the latest version of 12.4(24) would they still be supported under SRST in 9.1?

Thanks

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Robert,

Apologies for a delayed response, some days get very hectic.

In CallManager, we only define the SRST reference, and CUCM version and SRST version are independent of each other.

The only thing, which is related and will change with CUCM upgrade is Phone F/w version.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr1.pdf

You may just want to check your, phone f/w compatibility with the SRST version running on your ISR G1 Gateways:

http://www.cisco.com/en/US/products/sw/voicesw/ps2169/products_device_support_tables_list.html

For Example: SRST version 7.1

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/vcallcon/ps2169/data_sheet_c78-520521.html

You may want to do some lab testing with CUCM 9.1 and an SRST supported f/w on your phones.

If you decide to run the old Phone/F/w to support the SRST version, you may not be able to take advantage of new features.

Also, you can try and upgrade your phones(Wih CUCM 9.1) and test them with your SRST version.

It should work fine, but from a troubleshooting perspective, TAC may request you to come into a Cisco Supported combination.

Please, let me know if this clarifies your doubt or we can have a quick phone call.

Regards

Amit Singh

New Member

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Dear All


kindly,after i had configuration Extension Mobility on call manager 9.1 , i checked services button on 7970 ,7975,7945 ip phone is not working and is not give me anything .


thank you and best regards

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Omar,

The given information is not enough to diagnose and troubleshoot.

With the problem description, looks like the "EM Service" option doesnt show up in Services Menu.

You may want to enable " Enterprise Subscription" on EM service or individually subscribe the Phone to EM service.

As this discussion is speficic to Drive to 9 CUCM upgrade, you may want to open a TAC case for this issue.

Regards

Amit Singh

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Amit and Vijay,

Here are couple of questions that came directly during webcast, hence can you please provide your responses to each one of them individually.

  1. Can I engage TAC pro-actively before the upgrade for any planning question?
  2. Can TAC help me with my licensing questions?
  3. Does this webcast presentation provide information about all the new features in CUCM version 9.1?
  4. What happens if the CUCM 9.X license gets delayed due to contract issues? Would the call processing be affected?
  5. Is there an Android Tablet app similar to the iPad app?
  6. Is CUCM 9.1 supported on bare metal MCS servers?
  7. Does upgrading to CUCM 9.1 involve a Refresh Upgrade (RU)?
  8. What is the roll back procedure for a 2-step upgrade?
  9. What version of CUCM is supported for the new “Jump Upgrade” process?
  10. What is the impact if I don’t rebuild the VM and install CUCM 9.1.2 after a “Jump Upgrade”?

Thanks!

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q : Can I engage TAC pro-actively before the upgrade for any planning question?

Ans : For any Planning / Designing / Implementation Questions, we have PDI help desk. Under "Drive to 9".

At this point Only Partners can reach out to PDI at pdihd-uc@cisco.com.

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q : Can TAC help me with my licensing questions?

Ans: As part of CUCM 9, Drive to 9 initiative, all the Licensing needs will be taken care by GLO (Global Licensing Office), just by opening a Service Request with licensing team.

Any Kind of Troubleshooting or complex queries will be directed to TAC.

UCT (User Count Tool), queries can be directed to TAC.

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q : Does this webcast presentation provide information about all the new features in CUCM version 9.1?

Ans: This webcast was concentrated around Licensing and Upgrade issues related to CUCM 9.1.

We just showcased few features, which the customers/End-users will find useful in their deployments.

You can check the following link for features:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/9_1_1/CUCM_BK_R6F8DBD4_00_release-notes-for-cucm-91_chapter_0100.html#CUCM_RF_CF356549_00

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q: What happens if the CUCM 9.X license gets delayed due to contract issues? Would the call processing be affected?

Ans: Licensing timeline has been shortened with the efforts due to "Drive to 9" initiative.

Licensing team is ready to provide you licenses right away, you don't even need to generate a "License Migration Request" from ELM (Enterprise license Manager).

With 9.x CUCM and above we use ELM, and you get a 60 day Grace period to sort out any licensing issue or fix your ELM server.

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q: Is there an Android Tablet app similar to the iPad app?

Ans: Not at the moment.

In the meantime, you may use the Web-Based Tool :

http://tools.cisco.com/cucst/upgrade/inputs.jsp?reset=1

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q: Is CUCM 9.1 supported on bare metal MCS servers?

Ans: Yes, if you have a Supported H/w.

For future growth perspective, you may want to consider UCS boxes for Virtualization.

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q: Does upgrading to CUCM 9.1 involve a Refresh Upgrade (RU)?

Ans: From CUCM version 8.5 and below, we need to do a refresh upgrade, due to change the RHEL version from 4 to RHEL 5.

From 8.6 and above, its a L2 upgrade.

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Q: What is the impact if I don’t rebuild the VM and install CUCM 9.1.2 after a “Jump Upgrade”?

Ans : You will get unsupported H/w warning, if the system was installed as 6.1.X or 7.1.X system.

Also, lot of unexpeted behaviour can be seen.

Regards

Amit Singh

Re: Ask the Expert: Upgrading Cisco Unified Communications Manag

Hi Gents,

I have couple of questions regarding licensing when upgrading to cucm 9

Case1

current CUCM is DLU based ( 6,7,8) installed on MCS 1000 DLUs

upgrade to CUCM 9 on UCS

how and what to be involved to upgrade the licensing assuming the customer has a valid CSS and ESW

is the license upgrade will be free or there is a cost ?

Case2

same as above case 1 but CSS/ESW is expired

Case3

same as case1 but they want to add additional 10 lobby and 50 video enabled IP phones

and what are the steps in each case to obtain the desired LIC type/amount

Thanks

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello,

Case 1 : If you already had DLU's in pre 9.x CUCM versions. The same will be translated to 9.x licensing.

              You may use the UCT (User Count Tool) to check how your DLU's will translate to 9.x license (UCL and           CUWL). UCT is available on CCO.

Case 2: If you had valid DLU's in pre 9.x, you will have no issues in getting them converted to 9.x based license.

Open a case with Licensing team, it will be sorted out right away.

Case 3: You can use the UCT tool, before the upgrade to 9.1.x and calculate your usage and requirement.

Whatever additional, licenses needed then can be purchased from Cisco.

For details, you may write to: licensing@cisco.com

regards

Amit Singh

New Member

Re: Ask the Expert: Upgrading Cisco Unified Communications Manag

Are all these upgrade procedures also valid when migrating/upgrading from CUCM to BE6K release 9.1?          

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello,

These upgrade procedures are ony valid for and conjuction with CUCM to CUCM upgrade.

Regards

Amit Singh

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Just to Add, for the licensing issues, you should be able to get same level of support.

regards

Amit Singh

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hi,

Questions:

1. Does CUCM 9.1 Support ESXI Version 5.1

2. What are the new Vmware Features available for CUCM 9.1 in ESXI 5.1    

3. In the below link, Vmware ESXI 5 and above feature support were left blank, why?

http://docwiki.cisco.com/wiki/Unified_Communications_VMware_Requirements

4.When upgrading to major ESXI release like 4.0 to 5.0, are there any changes need to be made to CUCM

5.When upgrading to minor ESXI release like 5.0 to 5.1, are there any changes need to be made to CUCM

Thanks.

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Zekeria,

Ans 1 : As VMWare ESXi 5.1, just provides the Virtalized environment, there should not be any issues in using ESX5.1 for CUCM 9.1.

Ans 2 : From the perspective of VMware features, it remains the same, as mentioned in the document you shared the link for.

Ans 3 :  Its Empty becaue "Blanks indicate not tested or info is not available at this time"

Ans 4 : Nothing needs to be done on CUCM, just make sure you have a DRS backup, for just in case scenarios.

Ans 5 : No change needed on CUCM

Regards

Amit Singh

Hall of Fame Super Red

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hey Amit,

Sorry to bother you here, but I've been away and haven't

had a chance to go through all the docs, vids etc.

Quick Q - how long is Drive to 9 promo on for?? (like until August 15 or November 1,2013??)

Cheers! and thanks!

Rob

"I don't know how, I don't know when
But you and I will meet again " 

- Tom Petty

Cisco Employee

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Rob,

No worries, glad to answer any queries.

Drive to 9 is an ongoing effort and no end date defined as if now.

We still have a large deployment base on 6.x/7.x/8.x.

All the support structure, will be still in place for quite some time.

If I will get to know any specific date, i will update my Drive to 9 Blog.

Regards

Amit Singh

New Member

Ask the Expert: Upgrading Cisco Unified Communications Manager (

Hello Experts,

My question is  so that I'm planning to upgrade my  CUCM 7.1.5  to  9.1  on test environment  but no success,  when I  complere the  new installation of  cucm 7.1.5  - and restrore the  data from backup  I'm getting the physical error,

I tried to do in 2 ways,  first  tried to  restore the system on VmWare   no success and then decided to restore  everything on  physical  on evironment on MCS  servers.

What am I doing wrong ?

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