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Assistant cannot send DTMF tone from her phone if she has logged in IPMA

We have UCM version 6.1 and IPMA is used.

If the assistant login the IPMA Service on her phone, after it she cannot send DTMF code by pressing the dial button.

If the assistant logout from the service she can send DTMF.

Has anybody seen like this?

How can the assistant send DTMF on phone logged into Service IPMA?

Thanks,

Laszlo

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