ATA 187 don´t register in CUCM 8.6

[wilsonsant]

Hi Guys,

I am triyng configure one  ATA 187 in CUCM 8.6, but, It don´t register. I verifyed TFTP, DHCP, cable, CUCM, Switch configuration  and didn´t found. Any have idea as solved this problem.

Thanks,

WIlson

[ronpatel]

Hi,

Do you have any firewall in between...If yes please disable sip inspection.

Regards

Ronak Patel

[wilsonsant]

Hi Ronak,

Thank You for your contact. I am doing test in laboratory (don´t have firewal in this scenario). I access the web interface ATA and verify in status message message error about CTL, but, the knowledge about security in little. I am attaching the log.

Thank You,

Wilson

[wilsonsant]

Hi Ronak,

I am sorry, I don´t found option attach. Following the part of message error

2000/01/01 00:01:57:443   IP phone is in non-secure mode

2000/01/01 00:01:57:805   Succeed to get XMLDefault.cnf.xml

2000/01/01 00:02:00:615   Succeed to get ATA187.9-2-1-0.loads

2000/01/01 00:02:02:213   Succeed to get tzupdater.jar

2000/01/01 00:02:03:864   File Not Found : CTLSEPC882B1FDC401.tlv

2000/01/01 00:02:03:871   No CTL installed

2000/01/01 00:02:03:875   IP phone is in non-secure mode

2000/01/01 00:02:04:235   Succeed to get XMLDefault.cnf.xml

2000/01/01 00:02:07:055   Succeed to get ATA187.9-2-1-0.loads

2000/01/01 00:02:08:636   Succeed to get tzupdater.jar

2000/01/01 00:02:10:294   File Not Found : CTLSEPC882B1FDC401.tlv

Thanks,

Wilson

[wilsonsant]

Hi Ronak,

The CTL not was installed and I installed, but, didn´t worked. In the web page ATA 187 appear the same messages. Do You have another idea of the I will can verify?

Thanks,

Wilson

[mchondo]

The file not found line looks like you're trying to add the second port of the ATA 187

What's the MAC address of the ATA187 ?

[wilsonsant]

Hi Chondo,

What is comparative that You is doing to say that the problem is occuring because I try add the second port? I didn´t understand. I am have only a one analog telephone plug in the line 1

Thanks,

Wilson

[mchondo]

Usually, when adding Cisco ATA 186 or 187 the device has a MAC address on it that reflects port 1 on the ATA device.

The ATA devices can support two analog lines.

Port 1

Port 2

Port 1 has the mac address of   AABBCCDDEEFF (which is shown on the sticker)

Port 2 has the mac address of   BBCCDDEEFF01

Port 2 is assigned the MAC address by removing the first two and adding a 01 at the end.

So looking above in the thread, I saw the following File Not Found : CTLSEPC882B1FDC401.tlv

To me, the C882B1FDC401 is the MAC address for the second port.

[wilsonsant]

Hi Chondo,

The Phone analog is connected in port 1, but, the MAC ADDRESS finished DC4, your suspect is correct. But, where is wrong? In the CUCM I put the MAC correct. As I can correct this problem?

Thanks,

Wilson

[mchondo]

So if the MAC address is correct in CUCM and everything else looks good.

I'm suspecting the firmware on the ATA187 is either older or newer than the firmware file on CUCM

Go to Device and look at the device defaults.

Look and see what the default firmware is that's listed

You might have to manually upgrade the ATA187 to the current firmware or downgrade it.

Depending on which one is newer, and I'm suspecting the Device default is newer, then upgrading the ATA187 would be easy.

[Rob Huffman]

Hi Wilson,

I'm sorry that I can't help with the ATA187 issue as we don't run any

but I thought I would let you know how to attach files to these posts;

When posting, have a look right above the Green Spellcheck checkmark

and you will see use advanced editor - if you click on that the screen will change

and at the bottom you will see an "attach files" - browse area

Cheers!

Rob

[wilsonsant]

Hi Rob,

Don´t worry. Your attentation already is a help. About the attach file I will verify.

Thank You my Friend,

Wilson 

[Tracy Larson]

We recently ran into this exact same issue. Here is what we did to fix it. We took a regular bell phone and plugged it into port 1 on the ATA and went through the steps to statically assign the ip address and gateway etc. Then set it back to dhcp the same way, then the stupid thing registered up. We had to do this with the last two ATA 187's we had recieved. We didnt think it was a firmware issue since we looked in the RTMT for any instance of that MAC address hitting the TFTP server and there werent any.

Good luck!

[mchondo · Accepted solution]

here is a link to the ATA187 menu that will walk you through Mr. Larson's suggestion

http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/1_0/english/administration/guide/sip/a187_agBcd.html

[wilsonsant]

Hi Chondo,

This procedure was did and there is not problem.

Thanks,

Wilson