ATA-187 firmware 9.2.3 and plus e.164 dialing

[Michael Lee]

I've read the release notes for the new firmware for the ATA-187 (9.2.3) which supports plus dialing by using the '*' (star) key. However I've tried installing this firmware to test the feature, but the star key doesn't seem to be past to CUCM.

I installed both the QED file and the firmware as detailed in the release notes.

Is the feature only supported in CUCM 8.6??

http://www.cisco.com/en/US/docs/voice_ip_comm/cata/187/9_2_3/english/release/notes/atarn923.html#wp32015

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[Vipul Jindal]

as the document states

Use these release notes with a Cisco ATA 187  Analog Telephone Adaptor running Firmware Release 9.2(3) (SIP). This  version of Firmware Release 9.2(3) is compatible with Cisco Unified  Communications Manager 6.1(5) and later.

whats your call manager verison?

thanks,

Vipul Jindal

[Michael Lee]

The verison of CUCM is 8.5.1-10000-17

[Vipul Jindal]

did u check if ATA has taken the new firmware??

also how you are testing it?

thanks,

Vipul Jindal

[Michael Lee]

I verified the new firmware was installed on the ATA under the ATA's web ui.

In CUCM I've created translation patterns that take the +e.164 and route the calls to the local extensions, I've also changed a single extension to +e.164 number these numbers I can dial using CUPC +e.164 numbering.

When I attempt to dial the number on the ATA using * I receive fast busy.

DNA confirms that the patterns should be matched from the ATA

[Vipul Jindal · Accepted solution]

looks like you need to open a TAC case!!

thanks,

Vipul Jindal

[Erick Bergquist]

Did you hold down * for 2-3 seconds? I know on other models the * is used to but you need to hold * for a second for it to change to +

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