Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

ATA 187 tftp issue

Hello, Friends!

As everybody here, I have couple of problems with my ATA 187. I have connected ATA into my network, it gets the correct IP address, I have access to it's web-interface, but it has wrong tftp address:

Along with this ATA I have couple of Cisco IP phones in the same network, and they are getting correct tftp addreses.

Can anybody help me with this question?

P.S. No idea where it learns this 10.10.. address, it was new and I don't have this subnet at my network at all.


Everyone's tags (4)
New Member

ATA 187 tftp issue

Finally, I cracked it! The problem was with the DHCP server, it wasn't cisco and seems to me, it has some different type of option 150, so ATA 187 didn't understand it (although cisco phones are alright with it).

What you can do it this situation:

1. Perform hard reset of your ATA, throw it's built in IVR

If it wouldn't help:

2. Throw the same IVR you can configure the address of TFTP server manually.

Hope, my experience will be helpful for somebody))

New Member

ATA 187 tftp issue

If option ip 150 and correct vlan is in place, then ATA should conact to cme or cucm in order to download its tftp files.

Paste your gateway config.

Rate if post helpful by clicking stars.