Hi All, I have several ATA 186's at a location that I'm using for analog fax lines. This site complains about fax's dropping and a multitude of other problems with faxing. I'm trying to narrow down what may be the problem. I kind of think that its the fax machine, the site has about seven of the same fax machines and sporadically all have complained about inconsistent faxing. We have a full PRI, running Call Manager 184.108.40.2060-1 business edition, MGCP as our Gateway protocol, SCCP as our device protocol. I'm wondering if my ATA configuration has something to do with this. I'm attaching a screenshot of the "audio" configuration of one of the ATA's that are having issues. Is this the correct Codec that I should be using? I'm also using âfax pass-throughâ and have enabled modem âpass-throughâ on my gateway configuration in call manager.
I had an issue with some ATA and fax's displaying comm error's intermittantly. I ended up turning off Error Correction Mode (ECM) on them, and setting the transmission speed lower. The problem went away.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...