I recently deployed an ATA to be used with new ClearOne teleconferencing equipment. It's part of our new video conferencing rooms that are using celing microphones and speakers. The ClearOne device brings in the audio call and 'mixes' it so it sounds perfect.
Anyway, the issue is that when we dial the 4 digit internal extension, the device rings and can be answered. When the DID is called, they see the incoming ringing when monitoring, but the device is not making an audible tone or the pop up window doesn't work.
So, they won't be able to tell during a meeting that someone is calling in.
Okay - The 'issue' is that when the DID is dialed, the device does not ring. You'd hear it over the speakers in the ceiling if the incoming call was detected.
It's the ClearOne device that's not picking up the ringing. They monitored the call and 'saw the ringing'. That's all they said.
Today they tested dialing internally, the 4 digit extension, and the ClearOne device functioned properly and they heard the ringing on the speakers. They also programmed the software to push a pop up window on the Crestron panel (hand held touch screen remote) when an incoming call is detected. That also only works when dialed internally.
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