Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

ATA186 Not receiving

I have a fax hooked up an ATA186 that would send and receive faxes without a problem. Today the device would not receive faxes but would send them. When I hooked up an analog telephone to the ATA it rings just fine, but when you connect the ATA to the fax it will not ring the fax machine. You can hear the phone ringing but the fax machine will not ring.

The settings on the fax have not changed so I am at a loss as to why this has happened. I even went as far as programming another new ATA 186. When I tested the new ATA it acted the same as the one previously hooked up.

1 REPLY
Super Bronze

Re: ATA186 Not receiving

Hi

Sounds to me like someone has changed a setting on the fax.

Maybe disabled auto-answer, or turned off audible ringing? It's difficult to say, as every fax machine is different.

If two ATAs do the same thing, and an analog phone on those ATAs is fine, then it suggests the hardware and config is OK.

Try swapping the cable from ATA--> FAX with the one from the analog phone in case that has developed a fault.

Otherwise, play with the fax menus; maybe find a factory reset on it or something.

Regards

Aaron

Please rate helpful posts..

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
176
Views
0
Helpful
1
Replies