10-10-2013 02:52 PM - edited 03-16-2019 07:50 PM
Is there some document that describes how to setup an ATA187 connected to a fax machine to successfully send and receive faxes? I am running CME 10, I have 187.9-2-3-1 running in the ATA. I have dial tone, the ATA is registered with the correct DN, and faxes work - most of the time. I have read through many articles on setting up various combinations of transcoders, T.38, pass-throughs, and codecs. I can't seem to find a straight answer on the best way to set this up.
I get good faxes most of the time, but sometimes I only get the top or part of the top of a page.
Thanks for any suggestions in advance.
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10-21-2013 08:02 PM
Yes, in the call flow you jut described you can use a fax protocol:
PSTN---PRI---CME---SIP---ATA187
To invoke a FoIP Protocol you must have 2 IP devices, so the FoIP protocol can be invoked between the 2 ends, the first one is CME, the second is the ATA187, to know what would be the best FoIP protocol you have to consider the call flow, devices and call control protocols involve. On this paritular call flow I would use passthrough.
Try this:
voice service pots
fax rate disable
voice service voip
fax protocol none
modem passthrough nse codec g711ulaw
voice register pool x <-- ATA Pool
no vad
codec g711ulaw
Since you have a PRI, you must ensure there are no Slips on the controller, that's terrible for fax media, take the output:
show controllers t1
sh run | sec network
sh run | sec controller
HTH
--
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
10-22-2013 08:12 AM
Add the following command:
network-clock-select 1 t1 0/0/0
controller t1 0/0/0
clock source line <-- default
After adding the commands, do "clear counters" and then verify again with "show controllers t1" if the slips go away.
HTH
--
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
10-11-2013 12:11 AM
Check first "show network-clocks".
10-21-2013 07:59 AM
CME-CH#sh network-clocks
Network Clock Configuration
---------------------------
Priority Clock Source Clock State Clock Type
10 Backplane GOOD PLL
Current Primary Clock Source
---------------------------
Priority Clock Source Clock State Clock Type
10 Backplane GOOD PLL
10-21-2013 10:21 AM
Best way to get faxing working is to have T38 end to end. Previous ATA 186 didn't support T38, but 187 are the first model to support T38. Other fax mechanism like FAX relay, or passthrough are not reliable.
How you can get T38 end to end in your scenario varies on the type of gateway you have to the PSTN. It's not the same if you have the PRI and own the ISR GW, or you have a SIP Trunk to the ITSP.
Generally speaking you want your FAX traffic not to traverse through any XCODE or any Passthorugh MTP as this normally create issues. Whether you can achieve this or not, depends on your design.
10-21-2013 05:07 PM
My current scenario is a PRI coming into a 2951 router running CME 10. I am using ATA187 units to connect the fax machines. Will this work T.38 end to end?
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10-21-2013 08:02 PM
Yes, in the call flow you jut described you can use a fax protocol:
PSTN---PRI---CME---SIP---ATA187
To invoke a FoIP Protocol you must have 2 IP devices, so the FoIP protocol can be invoked between the 2 ends, the first one is CME, the second is the ATA187, to know what would be the best FoIP protocol you have to consider the call flow, devices and call control protocols involve. On this paritular call flow I would use passthrough.
Try this:
voice service pots
fax rate disable
voice service voip
fax protocol none
modem passthrough nse codec g711ulaw
voice register pool x <-- ATA Pool
no vad
codec g711ulaw
Since you have a PRI, you must ensure there are no Slips on the controller, that's terrible for fax media, take the output:
show controllers t1
sh run | sec network
sh run | sec controller
HTH
--
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
10-21-2013 09:20 PM
I would strongly encourage you to stay way from passthrough and look to configure T38 end to end. You can have T38 end to end setup if you own both devices. With Passthrough a single packet loss will cause the T30 session to fail. With T38 instead you can have redundancy so packets are sent multiple times and are less prone to fail, giving you a better success rate for faxing.
10-22-2013 06:15 AM
How would I setup the T38 with this configuration?
10-22-2013 06:23 AM
10-22-2013 06:25 AM
I have looked at this page before but it doesn't have my particular scenario listed, and I am using CME.
10-22-2013 07:07 AM
Your CME is really just an H323 GW with Dial-Peers. I would recommend you try the following scenario.
Telco — PRI — GW — SIP/H323 — CUCM — SIP — Fax Server
10-22-2013 07:18 AM
Robert Thomas wrote:
Your CME is really just an H323 GW with Dial-Peers. I would recommend you try the following scenario.
Telco — PRI — GW — SIP/H323 — CUCM — SIP — Fax Server
There is no CUCM nor Fax Server on this scenario. We just have CME and ATA187.
If we find slips on the T1 faxes eill never work, no matter what protocol you use.
HTH
--
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
10-22-2013 07:30 AM
I do see T1 slips. How would I get that corrected?
Output:
T1 0/0/0 is up.
Applique type is Channelized T1
Cablelength is short 110
No alarms detected.
alarm-trigger is not set
Soaking time: 3, Clearance time: 10
AIS State:Clear LOS State:Clear LOF State:Clear
Version info FPGA Rev: 08121917, FPGA Type: PRK1
Framing is ESF, Line Code is B8ZS, Clock Source is Line.
CRC Threshold is 320. Reported from firmware is 320.
Data in current interval (512 seconds elapsed):
0 Line Code Violations, 0 Path Code Violations
38 Slip Secs, 0 Fr Loss Secs, 0 Line Err Secs, 0 Degraded Mins
38 Errored Secs, 0 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
Total Data (last 63 15 minute intervals):
27 Line Code Violations, 2 Path Code Violations,
5129 Slip Secs, 0 Fr Loss Secs, 1 Line Err Secs, 0 Degraded Mins,
5129 Errored Secs, 1 Bursty Err Secs, 0 Severely Err Secs, 0 Unavail Secs
sh run | sec network
network-clock-participate wic 0
sh run | sec controller
controller T1 0/0/0
cablelength short 110
pri-group timeslots 1-24
10-22-2013 08:12 AM
Add the following command:
network-clock-select 1 t1 0/0/0
controller t1 0/0/0
clock source line <-- default
After adding the commands, do "clear counters" and then verify again with "show controllers t1" if the slips go away.
HTH
--
Jorge Armijo
Please remember to rate helpful responses and identify helpful or correct answers.
10-22-2013 01:03 PM
I chandged the clocking as requested a couple hours ago and have 0 slips. I have the config below. Someone called me just a few minutes ago and said they only got the first page of a twelve page fax.
voice service voip
ip address trusted list
ipv4 0.0.0.0 0.0.0.0
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
supplementary-service h450.12
redirect ip2ip
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback pass-through g711ulaw
no fax-relay sg3-to-g3
h323
h245 caps mode restricted
sip
bind control source-interface GigabitEthernet0/0
bind media source-interface GigabitEthernet0/0
registrar server
asserted-id ppi
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