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Replies

ATA187 status is Registering.

kmohdsabu
Level 1
Level 1

‎05-28-2014 02:36 PM - edited ‎03-16-2019 10:55 PM

Hi Techizzzz,

ATA 187 is not registering. Please find below the log.

 

2000/01/28 09:35:39:455   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:36:14:185   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:36:14:189   No CTL installed 

2000/01/28 09:36:14:192   IP phone is in non-secure mode 

2000/01/28 09:36:38:584   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:36:56:855   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:37:10:174   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:37:10:178   No CTL installed 

2000/01/28 09:37:10:182   IP phone is in non-secure mode 

2000/01/28 09:37:34:574   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:37:52:834   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:38:27:524   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:38:27:529   No CTL installed 

2000/01/28 09:38:27:532   IP phone is in non-secure mode 

2000/01/28 09:38:51:925   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:39:10:195   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:39:23:514   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:39:23:519   No CTL installed 

2000/01/28 09:39:23:522   IP phone is in non-secure mode 

2000/01/28 09:39:47:934   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:40:06:193   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:40:40:875   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:40:40:879   No CTL installed 

2000/01/28 09:40:40:883   IP phone is in non-secure mode 

2000/01/28 09:41:05:285   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:41:23:555   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:41:36:874   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:41:36:878   No CTL installed 

2000/01/28 09:41:36:882   IP phone is in non-secure mode 

2000/01/28 09:42:01:293   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:42:19:544   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:42:54:235   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:42:54:240   No CTL installed 

2000/01/28 09:42:54:243   IP phone is in non-secure mode 

2000/01/28 09:43:18:636   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:43:36:896   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:43:50:214   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:43:50:218   No CTL installed 

2000/01/28 09:43:50:222   IP phone is in non-secure mode 

2000/01/28 09:44:14:605   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:44:32:844   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:45:07:535   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:45:07:540   No CTL installed 

2000/01/28 09:45:07:543   IP phone is in non-secure mode 

2000/01/28 09:45:31:935   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:45:50:195   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:46:03:514   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:46:03:518   No CTL installed 

2000/01/28 09:46:03:522   IP phone is in non-secure mode 

2000/01/28 09:46:27:934   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:46:46:194   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:47:20:893   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:47:20:898   No CTL installed 

2000/01/28 09:47:20:902   IP phone is in non-secure mode 

2000/01/28 09:47:45:305   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:48:03:574   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:48:16:885   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:48:16:889   No CTL installed 

2000/01/28 09:48:16:892   IP phone is in non-secure mode 

2000/01/28 09:48:41:294   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:48:59:544   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:49:34:255   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:49:34:260   No CTL installed 

2000/01/28 09:49:34:263   IP phone is in non-secure mode 

2000/01/28 09:49:58:674   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:50:16:935   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:50:30:254   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:50:30:259   No CTL installed 

2000/01/28 09:50:30:263   IP phone is in non-secure mode 

2000/01/28 09:50:54:656   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:51:12:903   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:51:47:614   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:51:47:619   No CTL installed 

2000/01/28 09:51:47:622   IP phone is in non-secure mode 

2000/01/28 09:52:12:014   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:52:30:276   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:52:43:595   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:52:43:599   No CTL installed 

2000/01/28 09:52:43:603   IP phone is in non-secure mode 

2000/01/28 09:53:08:014   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:53:26:264   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:54:00:975   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:54:00:979   No CTL installed 

2000/01/28 09:54:00:983   IP phone is in non-secure mode 

2000/01/28 09:54:25:384   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml

 

Labels:
0 Helpful
25 Replies 25

Brian Meade
Level 7
Level 7
In response to kmohdsabu

‎06-03-2014 06:50 AM

It's failing to download the config file via TFTP:

 

2000/01/01 00:11:10:515 1 TFTP Timeout : ATABEBF9DBB1F01.cnf.xml 

00:11:12:523 w [SUU] [tftp] Command = tftp -g -r "ATABEBF9DBB1F01.cnf.xml" 168.189.29.5 69 -l /var/prov/ATABEBF9DBB1F01.cnf.xml -t 6 -s 524288 -q 96 
 

Is it possible something is blocking TFTP (UDP port 69) on the subnet the ATA is on?

0 Helpful

kmohdsabu
Level 1
Level 1
In response to Brian Meade

‎06-03-2014 07:47 AM

Thanks in advance.

How to fix this issue?

0 Helpful

Brian Meade
Level 7
Level 7
In response to kmohdsabu

‎06-03-2014 07:50 AM

Contact your network engineer.

0 Helpful

kmohdsabu
Level 1
Level 1
In response to Brian Meade

‎06-03-2014 07:55 AM

Can you explain..what is reason for failing to download the config file via TFTP?

0 Helpful

Brian Meade
Level 7
Level 7
In response to kmohdsabu

‎06-03-2014 08:01 AM

It looks like the network is blocking the TFTP traffic.  We can conclude that since you can download the same file successfully via a PC running a TFTP client pointed to the same TFTP server.

0 Helpful

24hrschat
Level 1
Level 1

‎06-03-2014 10:48 AM

I am trying to register ATA187 to CUCM 8.6.2 but no luck. In call manager status showing REJECTED.

Following is the status message from the web page

2000/01/01 00:00:45:194   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:199   No CTL installed 

2000/01/01 00:00:45:202   IP phone is in non-secure mode 

2000/01/01 00:00:46:126   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:375   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:379   No CTL installed 

2000/01/01 00:00:45:383   IP phone is in non-secure mode 

2000/01/01 00:00:46:326   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:475   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:479   No CTL installed 

2000/01/01 00:00:45:483   IP phone is in non-secure mode 

2000/01/01 00:00:46:437   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:394   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:399   No CTL installed 

2000/01/01 00:00:45:402   IP phone is in non-secure mode 

2000/01/01 00:00:46:327   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:375   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:380   No CTL installed 

2000/01/01 00:00:45:383   IP phone is in non-secure mode 

2000/01/01 00:00:46:337   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:365   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:370   No CTL installed 

2000/01/01 00:00:45:373   IP phone is in non-secure mode 

2000/01/01 00:00:46:306   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:385   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:389   No CTL installed 

2000/01/01 00:00:45:393   IP phone is in non-secure mode 

2000/01/01 00:00:46:296   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:446   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:451   No CTL installed 

2000/01/01 00:00:45:454   IP phone is in non-secure mode 

2000/01/01 00:00:46:356   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:345   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:350   No CTL installed 

2000/01/01 00:00:45:353   IP phone is in non-secure mode 

2000/01/01 00:00:46:276   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:44:605   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:44:610   No CTL installed 

2000/01/01 00:00:44:613   IP phone is in non-secure mode 

2000/01/01 00:00:45:526   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:47:384   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:47:389   No CTL installed 

2000/01/01 00:00:47:392   IP phone is in non-secure mode 

2000/01/01 00:00:48:326   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:375   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:380   No CTL installed 

2000/01/01 00:00:45:383   IP phone is in non-secure mode 

2000/01/01 00:00:46:356   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:404   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:409   No CTL installed 

2000/01/01 00:00:45:412   IP phone is in non-secure mode 

2000/01/01 00:00:46:336   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:455   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:459   No CTL installed 

2000/01/01 00:00:45:463   IP phone is in non-secure mode 

2000/01/01 00:00:46:375   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:425   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:430   No CTL installed 

2000/01/01 00:00:45:433   IP phone is in non-secure mode 

2000/01/01 00:00:46:348   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:205   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:210   No CTL installed 

2000/01/01 00:00:45:213   IP phone is in non-secure mode 

2000/01/01 00:00:46:145   Succeed to get ATAD824BDBB0FA0.cnf.xml

Please check, where could be the issue.

0 Helpful

Brian Meade
Level 7
Level 7
In response to 24hrschat

‎06-03-2014 11:06 AM

What does your config file look like?  Grab the console logs as well.  Might need a packet capture to see if it is reaching out to CUCM.  Do you have the nodes defined by IP in CUCM under System->Server?

0 Helpful

24hrschat
Level 1
Level 1
In response to Brian Meade

‎06-03-2014 12:18 PM

ATA status on call manager is rejected

Nodes are define by IP in Call Manager

Console logs are attached

 

ATA MAC D824BDBB0F19  IP 20.26.22.80

Preview file
86 KB
Preview file
8 KB
0 Helpful

Brian Meade
Level 7
Level 7
In response to 24hrschat

‎06-03-2014 12:18 PM

Your pictures didn't work.  Can you add them as attachments?

0 Helpful

24hrschat
Level 1
Level 1
In response to Brian Meade

‎06-03-2014 12:50 PM

attached

Preview file
86 KB
0 Helpful

Brian Meade
Level 7
Level 7
In response to 24hrschat

‎06-03-2014 01:06 PM

Since it is getting rejected, you will need to pull the CallManager traces showing the device trying to register in order to see why CUCM is rejecting it.

0 Helpful
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