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New Member

ATA187 status is Registering.

Hi Techizzzz,

ATA 187 is not registering. Please find below the log.

 

2000/01/28 09:35:39:455   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:36:14:185   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:36:14:189   No CTL installed 

2000/01/28 09:36:14:192   IP phone is in non-secure mode 

2000/01/28 09:36:38:584   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:36:56:855   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:37:10:174   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:37:10:178   No CTL installed 

2000/01/28 09:37:10:182   IP phone is in non-secure mode 

2000/01/28 09:37:34:574   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:37:52:834   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:38:27:524   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:38:27:529   No CTL installed 

2000/01/28 09:38:27:532   IP phone is in non-secure mode 

2000/01/28 09:38:51:925   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:39:10:195   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:39:23:514   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:39:23:519   No CTL installed 

2000/01/28 09:39:23:522   IP phone is in non-secure mode 

2000/01/28 09:39:47:934   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:40:06:193   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:40:40:875   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:40:40:879   No CTL installed 

2000/01/28 09:40:40:883   IP phone is in non-secure mode 

2000/01/28 09:41:05:285   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:41:23:555   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:41:36:874   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:41:36:878   No CTL installed 

2000/01/28 09:41:36:882   IP phone is in non-secure mode 

2000/01/28 09:42:01:293   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:42:19:544   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:42:54:235   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:42:54:240   No CTL installed 

2000/01/28 09:42:54:243   IP phone is in non-secure mode 

2000/01/28 09:43:18:636   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:43:36:896   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:43:50:214   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:43:50:218   No CTL installed 

2000/01/28 09:43:50:222   IP phone is in non-secure mode 

2000/01/28 09:44:14:605   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:44:32:844   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:45:07:535   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:45:07:540   No CTL installed 

2000/01/28 09:45:07:543   IP phone is in non-secure mode 

2000/01/28 09:45:31:935   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:45:50:195   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:46:03:514   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:46:03:518   No CTL installed 

2000/01/28 09:46:03:522   IP phone is in non-secure mode 

2000/01/28 09:46:27:934   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:46:46:194   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:47:20:893   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:47:20:898   No CTL installed 

2000/01/28 09:47:20:902   IP phone is in non-secure mode 

2000/01/28 09:47:45:305   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:48:03:574   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:48:16:885   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:48:16:889   No CTL installed 

2000/01/28 09:48:16:892   IP phone is in non-secure mode 

2000/01/28 09:48:41:294   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:48:59:544   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:49:34:255   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:49:34:260   No CTL installed 

2000/01/28 09:49:34:263   IP phone is in non-secure mode 

2000/01/28 09:49:58:674   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:50:16:935   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:50:30:254   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:50:30:259   No CTL installed 

2000/01/28 09:50:30:263   IP phone is in non-secure mode 

2000/01/28 09:50:54:656   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:51:12:903   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:51:47:614   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:51:47:619   No CTL installed 

2000/01/28 09:51:47:622   IP phone is in non-secure mode 

2000/01/28 09:52:12:014   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

2000/01/28 09:52:30:276   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:52:43:595   TFTP Timeout : CTLSEPBEBF9D430D01.tlv 

2000/01/28 09:52:43:599   No CTL installed 

2000/01/28 09:52:43:603   IP phone is in non-secure mode 

2000/01/28 09:53:08:014   TFTP Timeout : ATABEBF9D430D01.cnf.xml 

2000/01/28 09:53:26:264   TFTP Timeout : tzdatacsv.csv 

2000/01/28 09:54:00:975   TFTP Timeout : CTLSEPB8BEBF9D430D.tlv 

2000/01/28 09:54:00:979   No CTL installed 

2000/01/28 09:54:00:983   IP phone is in non-secure mode 

2000/01/28 09:54:25:384   TFTP Timeout : ATAB8BEBF9D430D.cnf.xml 

 

25 REPLIES
Cisco Employee

Where are you trying to

Where are you trying to register the ATA 187 to? CUCM or CME?

We can see that there is a tftp timeout when it's trying to register.

Thanks

Sreekanth

New Member

Thanks for the replay.I am

Thanks for the replay.

I am try to register the CUCM 8.5.1.14068-1. The ATA 187 was registered in callmanger. Suddenly it is unregistered.

 

Thanks

Cisco Employee

This could be a network issue

This could be a network issue. What is the topology between the ata 187 and the CUCM?

The ATA 187 is sip so if one of the REGISTER messages did not receive a 200 OK from the call manager, or if the register keepalive did not make it to the call manager, the device will be marked as unregistered.

Check to see if any changes were made on the network if this device was registered before.

It looks like the device is

It looks like the device is failing to pull its config via TFTP.  Check the web page to see if it has the correct TFTP server configured first.

New Member

Yes TFTP is correct.

Yes TFTP is correct.

Try pulling down the config

Try pulling down the config file (ATABEBF9D430D01.cnf.xml) using a TFTP client connected to that TFTP server. You might just need to restart the TFTP service.

New Member

Thanks for the replay.Please

Thanks for the replay.

Please provide me the step, how to do this.

 

Thanks.

 

 

Are using asking for

Are using asking for instructions on how to use a TFTP Client?

 

Windows has one built-in but may not be enabled on your PC.  

 

I would suggest using google to learn how to use a TFTP client of your choice.

New Member

how to pulling down the

how to pulling down the config file (ATABEBF9D430D01.cnf.xml) using a TFTP client?

 

Thanks

http://www.microsoft.com

http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/tftp.mspx?mfr=true

New Member

Thanks in advance.I have

Thanks in advance.

I have pulled down the config file (ATABEBF9D430D01.cnf.xml) using a TFTP client. but ATA still same registering.

Thanks

Can you upload that file on

Can you upload that file on here?  Can you also upload the console logs from the ATA's web page?

New Member

Thanks in advance.here is the

Thanks in advance.

here is the log.

New Member

here is config file.

here is config file.

It's failing to download the

It's failing to download the config file via TFTP:

 

2000/01/01 00:11:10:515 1 TFTP Timeout : ATABEBF9DBB1F01.cnf.xml 

00:11:12:523 w [SUU] [tftp] Command = tftp -g -r "ATABEBF9DBB1F01.cnf.xml" 168.189.29.5 69 -l /var/prov/ATABEBF9DBB1F01.cnf.xml -t 6 -s 524288 -q 96 
 

Is it possible something is blocking TFTP (UDP port 69) on the subnet the ATA is on?

New Member

Thanks in advance.How to fix

Thanks in advance.

How to fix this issue?

Contact your network engineer

Contact your network engineer.

New Member

Can you explain..what is

Can you explain..what is reason for failing to download the config file via TFTP?

It looks like the network is

It looks like the network is blocking the TFTP traffic.  We can conclude that since you can download the same file successfully via a PC running a TFTP client pointed to the same TFTP server.

New Member

I am trying to register

I am trying to register ATA187 to CUCM 8.6.2 but no luck. In call manager status showing REJECTED.

Following is the status message from the web page

2000/01/01 00:00:45:194   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:199   No CTL installed 

2000/01/01 00:00:45:202   IP phone is in non-secure mode 

2000/01/01 00:00:46:126   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:375   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:379   No CTL installed 

2000/01/01 00:00:45:383   IP phone is in non-secure mode 

2000/01/01 00:00:46:326   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:475   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:479   No CTL installed 

2000/01/01 00:00:45:483   IP phone is in non-secure mode 

2000/01/01 00:00:46:437   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:394   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:399   No CTL installed 

2000/01/01 00:00:45:402   IP phone is in non-secure mode 

2000/01/01 00:00:46:327   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:375   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:380   No CTL installed 

2000/01/01 00:00:45:383   IP phone is in non-secure mode 

2000/01/01 00:00:46:337   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:365   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:370   No CTL installed 

2000/01/01 00:00:45:373   IP phone is in non-secure mode 

2000/01/01 00:00:46:306   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:385   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:389   No CTL installed 

2000/01/01 00:00:45:393   IP phone is in non-secure mode 

2000/01/01 00:00:46:296   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:446   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:451   No CTL installed 

2000/01/01 00:00:45:454   IP phone is in non-secure mode 

2000/01/01 00:00:46:356   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:345   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:350   No CTL installed 

2000/01/01 00:00:45:353   IP phone is in non-secure mode 

2000/01/01 00:00:46:276   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:44:605   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:44:610   No CTL installed 

2000/01/01 00:00:44:613   IP phone is in non-secure mode 

2000/01/01 00:00:45:526   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:47:384   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:47:389   No CTL installed 

2000/01/01 00:00:47:392   IP phone is in non-secure mode 

2000/01/01 00:00:48:326   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:375   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:380   No CTL installed 

2000/01/01 00:00:45:383   IP phone is in non-secure mode 

2000/01/01 00:00:46:356   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:404   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:409   No CTL installed 

2000/01/01 00:00:45:412   IP phone is in non-secure mode 

2000/01/01 00:00:46:336   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:455   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:459   No CTL installed 

2000/01/01 00:00:45:463   IP phone is in non-secure mode 

2000/01/01 00:00:46:375   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:425   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:430   No CTL installed 

2000/01/01 00:00:45:433   IP phone is in non-secure mode 

2000/01/01 00:00:46:348   Succeed to get ATAD824BDBB0FA0.cnf.xml 

2000/01/01 00:00:45:205   File Not Found : CTLSEPD824BDBB0FA0.tlv 

2000/01/01 00:00:45:210   No CTL installed 

2000/01/01 00:00:45:213   IP phone is in non-secure mode 

2000/01/01 00:00:46:145   Succeed to get ATAD824BDBB0FA0.cnf.xml 

Please check, where could be the issue.

What does your config file

What does your config file look like?  Grab the console logs as well.  Might need a packet capture to see if it is reaching out to CUCM.  Do you have the nodes defined by IP in CUCM under System->Server?

New Member

ATA status on call

ATA status on call manager is rejected

Nodes are define by IP in Call Manager

Console logs are attached

 

ATA MAC D824BDBB0F19  IP 20.26.22.80

Your pictures didn't work.

Your pictures didn't work.  Can you add them as attachments?

New Member

attached

attached

Since it is getting rejected,

Since it is getting rejected, you will need to pull the CallManager traces showing the device trying to register in order to see why CUCM is rejecting it.

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