03-11-2010 03:31 PM - edited 03-15-2019 09:44 PM
Hello,
I have a customer that wants implement AC in a CME7 (may be CME8).
I dont know a solution for that. Can somebody let me know if there is an apps for cme like this?.
Thanks.
03-12-2010 01:30 AM
Hi
Try ARC Express...
Aaron
03-12-2010 05:46 AM
Hi Rafael,
Hope all is well buddy
Just wanted to add a note to the good tips from my friend Aaron. +5 for
this and all your great help here Aaron! It's great to have you back.
Arc Express for CME from Cisco Partner Arc Solutions;
Arc Express
Arc Express is a professional Operator Console interface, which provides enterprise class functionality to smaller organizations that are using Cisco Unified Communications Manager Express voice platform.
The system is designed to allow small to medium sized organizations (SMBs) to offer an enhanced level of service to their callers. Arc Express allows receptionists, admin staff and operators to handle multiple calls into the business using a well designed and easy to use interface.
Key features
Easy wizard based installation
Audible and visual alerting on new calls
Automatic pick-up option
Multiple queues with on-screen solution
Automatic selection of highest priority call
CLI based call prioritisation
Dialed number (DNIS) call prioritisation
Graphical representation of queues
Busy Lamp Field (BLF) window
Call recall information on returning calls
Alternative contact number hot-key
Calendar module manages on-line diaries
E-mail messages from the console to staff
Compatible with standard spec desktop PCs
http://www.arcsolutions.com/north_america/solutions/products/arc_express.aspx
Hope this helps!
Rob
03-25-2010 04:44 PM
The Arc Express product is end of life.
Not sure what's coming next. I thought I saw an announcement, but can't find it.
03-25-2010 05:41 PM
Correct. Arc Express is EOL.
Clifford, you may be thinking of Cisco Smart CallConnector (http://www.cisco.com/en/US/prod/collateral/voicesw/ps6882/ps10585/data_sheet_c78-568488.html). I saw something come across my e-mail about Smart CallConnector being a replacement product. But on a second look I see this is just for the UC500 (not sure it is officially compatible with CME), so maybe I am mistaken. Who knows with all the e-mail I have piling up ;-)
Good catch though Clifford (+5 pts).
Regards,
Bill
Please remember to rate helpful responses and identify
03-25-2010 06:42 PM
You're right Bill, this is currently supported only on UC500
CME/ISR Customers;
The new Smart CallConnector Operator is supported with the UC540/60 products only though the small business support group.
ISR customers can't get support on this new application though MS TAC at this time.
https://www.myciscocommunity.com/docs/DOC-13656
I wouldn't be surprised to see this for CME in the near future, but i don't know of any ETAs.
HTH
java
If this helps, please rate
www.cisco.com/go/pdihelpdesk
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