We have CUCM 10.5, Unity Connection 8.6 with Attendant Console 10.5 with 5 operators all having same extension 0.
Call flow is:
Calls from PSTN to main number hits Welcome Prompt (using system call handler configured into unity connection) when user press 0 it goes to operator phone ext 0. Operator has attendant console installed & has 2 extension on his phone 1st ext 2222 (primary) 2nd ext 0.
When incoming call appear into Attendant Console window, operator double click to answer call & then pick phone cradle to talk to the caller.
After operator double click on incoming call & when he picks cradle to talk the caller, he can't take call on ext 0, when he picks the cradle, phone takes 1st line 2222 with tone & call on on ext 0 goes into hold.
It was working fine. We have upgraded our CUCM from 8.6 to 10.5 & we are facing this now.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
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