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Attendant Console 4.2.3

Call flow:

pstn calls 7600TranslationPattern and routes call to 7605AttendantPilot which hits AttendantHuntGroup(2910, 2911, 2912, and 2913)

Recep phone has:

Line 1 7728 (PersonalLine)

Line 2 7728 (PersonalLine)

Line 3-6 is (2910 to 2913)

Recept doesn't use headset and when call hits huntgroup (ie 2910) - assuming no other calls - she wants to be able to pickup the handset to talk. Currently, she has to hit "answer" sofkey to talk. Can I configure to do this or no?


Hall of Fame Super Red

Re: Attendant Console 4.2.3

Hi Armstrong,

There is a Setting called "Always Use Prime Line" if this is set to True, the Handset will only pick up calls ringing in on the Prime Line. If it is set to False, picking up the handset will Pickup any ringing call. It sounds like your setup has this set to True. I would try changing this to False.

In order to change this parameter, log in to the Cisco CallManager Administration page and perform these steps:

From the Service menu, choose Service Parameters.

Choose Publisher CallManager Server > Cisco CallManager service.

Under the Clusterwide Parameters (Device - Phone) section, scroll down to the Always Use Prime Line parameter, choose True for this parameter, and click Update.

Note: The default value for the Always Use Prime Line parameter is False. If the flag is set to True, when the phone goes off-hook or the speaker button is pressed, then the primary line is chosen and becomes the active line. If a call comes in on the second line of a user, going off-hook makes only the first line active. In this case, the user must select the second line in order to answer the call. If the flag is set to False, the phone automatically chooses a line as the active line based on the line status.

From this doc;

Hope this helps!