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Community Member

Attendant Console and 10-digit Intersite Dialing

Hello,

I have 10-digit intersite dialing with 4-digit intrasite dialing setup with translation patterns to accomadate overlapping DN's.

In order to get line state working with AC, I have application dial-rules configured to strip the first 6-digit's. This allows the line state to work but breaks AC's ability to call intersite.

I know that the overlapping digits will cause problems with the line state, but is there a way to have line state with 4-digits and dialing with 10-digits in AC?

Thanks,

1 REPLY
Community Member

Re: Attendant Console and 10-digit Intersite Dialing

In order to view the active line state via AC you have to apply application dial rules, which strips off first 6 digits from 10 digit DN and uses remaining 4-digit DN for status, but if you try to dial an extension from AC to another site, then as per applied dial rule it tries to dial 4-digits instead of 10 and fails. This is happening just because of overlapping digits in your dial plan.

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