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New Member

attendant console and ccm 4.1.3

hi

i got ccm 4.1.3 and trying to install attendant console for the operator

operator has 7960 ip phone (DN= 5082)

i cretaed < ac > user in the global directory and checked the box >> Enable CTI Application Use and Call Park Retrieval Allowed .. also associated this user with 7960 ip phone number 5082 and attendnat console pilot number 5098.

also i created a attendantconsole pilot number which is 5098

and created hunt group . and add attendantconsole pilot number as a member of this hunt group(5098)

and also i installed console client into the operator pc/ i can login to attendant console program and also i can see directory is ok ..but when i try to dial any extension i got an error ' no lines available to make a new call'

also if i try to call number 5098 from any ip phone the call fails and gives busy signal

also most of the buttons of the attentconsole are invisible.

any idea pls. also i can share printscreens if anyone needs.

thanks a lot

  • IP Telephony
2 REPLIES
New Member

Re: attendant console and ccm 4.1.3

Hi

For ac user you create password 12345 or different ? if different you need to change ac user password on ccm -- acconfig.bat

New Member

Re: attendant console and ccm 4.1.3

it wasnt but now i changed the password as 12345

global username ac

password 12345

Attendant Console User username aacon

password 12345

but it is same, nothing changed

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