have set up attendant console on a PC, all is working ok with Callmanager ver 6.1.
The hunt group is configured to route to 2 lines on the main reception phone and then onto a back office phone. When logging out of the console, the user callforwards all the back office phone to another extension when taking breaks or at the end of the working day.
I plan to get rid of the back office phone, as such how then could I get Callmanager to call forward to another extenaion if the Attendant Console application is logged out or the PC is switched off.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...