If I turn on the Auto Pickup feature under callmanager services so that we can do one button pickup some of my Attendant Console users are unable to transfer picked up calls via the attendant console. If they hit the pickup button to pickup a call and then right click on a name in the attendant console, all options other than dial are grayed out, transfer, voicemail, etc are all gray. Has anyone ran into this before?
Re: Attendant console cannot transfer picked up calls
Unfortunately a reboot does not solve the problem and the situation exists all the time on certain PC's. The strange thing is it only occurs if I use the auto pickup feature, if I use the 2 button pickup it works fine. I have had a tac case open for a while and they haven't been able to figure it out. I thought maybe someone here might have some additional thoughts?
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...