This is the first time I see this.We are using CUCM 6.1 with MS exchange 2003.We usually added IP Phone field in the Active Directory profile of the user with user’s 4 digit extension.
Then, I believe CUCM will get the data from this field for the corporate directory of the users.We just added a new user few days ago, and I checked the corporate directory on my desk phone and show this user has the correct extension, example John Doe – 1111.
But the receptionist just told me that in her attendant console, John Doe’s extension is 2222.I checked the corporate directory via the phone again and it is showing 1111.
I also check the "User Management" -> "End User" and it is showing the correct number.
Where does the attendant console get the users extension? I thought it is from the IP phone field in the active directory, should be the same as the corporate directory look up via the phone.
Re: Attendant Console Corporate Directory on CUCM 6.1
Make sure there are no directory lookup rules in place, Call Routing > Dial Rules > Directory Lookup Rules. These will impact what is seen on attendant console. Also attendant console gets it's directory list from:
1) User list file that is specified in the Path Name of Local Directory File in the Attendant Settings dialog box on the attendant PC
2) CorporateDirectory.txt file in the userlist directory on the Cisco CallManager Attendant Console server
3) AutoGenerated.txt file generated by the Cisco TCD service and stored in the userlist directory on the Cisco CallManager Attendant Console server
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.