Attendant Console Dial Out Issue

[yogesh.mhatre]

Hello,

We have a receptionist who is having issues with dialing out using Attendant Console. It happens only with her.

"when she makes a call using AC, the call is made via second line (Manager's Line). We have checked every possiblity "auto select primary line", use primary line to make a call. Even changed her IP Phone and reinstalled her Attendant Console.

Here are system information,

Call Manager 6.1.4

Attendant Console 6.1.2c

Windows XP SP2

Any ideas..

Thanks

Yogesh

[mightyking]

Try to install the new TSP from Install Plugins in CCM Admin.

MK

[yogesh.mhatre]

Thanks for your reply.

Do you mean to say.. i need to download TSP from Install Plugin and install is on receptionist PC?

[mightyking]

Yes, On the Client Console!

[yogesh.mhatre]

Thank you.

Once i install i will let you know if this fixed or not.