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Community Member

Attendant Console directory problem

Hi

I have a customer who used the CorporateDirectory.txt file to import the CallManager users initially. Now he complains that when he adds a user to CallManager, the change is not reflected in the Attendant Console's directory.

I also found out that the CorporateDirector.txt file is not there, as I get an error when I try a User File Upload.

My basic question, however, is how can I revert to normal operation, that is, to have changes in CallManager update the Attendant Console's directory without having to use the file upload method.

Your help would be appreciated.

Denis

2 REPLIES
Green

Re: Attendant Console directory problem

Hi Dennis,

You may delete the CorporateDirectory from PC

C:\Program Files\Cisco\Unified CallManager Attendant Console\userlists

then restart the AC service to force a new file to be generated. No need to have CorporateDirectory in Server

Also check traces in ACClient

C:\Program Files\Cisco\Unified CallManager Attendant Console\logs

It will tell something for CorporateDirectory

Community Member

Re: Attendant Console directory problem

Hi

I totally forgot to mention that the customer is running CM version 5.1, so I don't know where that file is.

Denis

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