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Attendant Console Extension Divert

Hi,

Up until recently our switchboard operators were diverting any calls to the attendant console to another office extension, by hitting the CFwdall button on the extension associated to the console  This has been working fine up until last week

Now if the CFwdall is on ,any callers either receive busy or the system on hold music and just sit there for eternity!

Has anyone any pointers as to why this may be happening please?

1 REPLY

Re: Attendant Console Extension Divert

Are you using the Attendant Console as an application (i.e. with Pilot Point and users going online and offline) or just for call control?  Not that that makes a real difference, I'm just curious.

Have you checked the Calling Search Space on CFwdAll on the Attendant's phone within CUCM?  Next step is to take a look at the CDR data for that user's phone and see to where it is trying to forward the call.

Is there any pattern on when calls get fast busy vs. lost in MoH Limbo?

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