Attendant Console: Incoming calls interrupt Receptist on Desktop
O.K., I know the title sounds crazy but I should make sense of it here: The AC user (receptionist) gets calls and needs to know where to direct the caller based on the callers SSN. As the receptionist is typing in the callers SSN in another desktop program to find the agents extension who handles the callers case, another call comes in and the Attendant Concole "takes control of the mouse"- meaning the receptionist has to answer the new call before allowing her to finish inputting the first callers info and routing that caller off her plate.
Is there a way to have AC incoming calls not require immediate intervention on the desktop when a call comes in?
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...