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Attendant Console: Incoming calls interrupt Receptist on Desktop

O.K., I know the title sounds crazy but I should make sense of it here: The AC user (receptionist) gets calls and needs to know where to direct the caller based on the callers SSN. As the receptionist is typing in the callers SSN in another desktop program to find the agents extension who handles the callers case, another call comes in and the Attendant Concole "takes control of the mouse"- meaning the receptionist has to answer the new call before allowing her to finish inputting the first callers info and routing that caller off her plate.

Is there a way to have AC incoming calls not require immediate intervention on the desktop when a call comes in?

THANKS!

Mike.

2 REPLIES

Re: Attendant Console: Incoming calls interrupt Receptist on Des

Mike,

There is a button at the bottom right of the attendant console screen next to the call control status that turns this functionality on/off.

Hope this helps. If so, please rate the post.

Brandon

Hall of Fame Super Red

Re: Attendant Console: Incoming calls interrupt Receptist on Des

Hi Mike,

To add a note to Brandons good info, you can also use this method to enable/disable "Pop to Top"

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

Hope this helps!

Rob

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