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Attendant console issue restart required

Hi,

I am facing one issue on attendant console,

If the outside users dialing the Boardnumber of the company, after that if they want to reach the Reception, they will press 0, that time they will get beep sound. If we restarting the Attendant console Pilot number. after that its started to work.

Prev monthly once only this problem is occunring now daily basis this problem occuring

I am getting one error in RTMT LOG also.

attended console heart beat is less than 24, current hearbeat is 0 this same kind of error i am getiing for CTI also.

CCM version 5.1.3

Unity version 4.2

If anybody faced this issue pls let me know

Regards,

Sunish

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