I've run into a problem. My front desk staff run Attendant Console ver 6.14. They are no longer able to save their speed dial data. It used to work fine. I'm not sure when the problem started but may be related to our upgrade to 7.1.3.
Their AC window possisions(tabs?) also don't save any longer.
I didn't try that originally because I was working with bad data. It was my understanding that Cisco was discontinuing support for AC in CM 7.x. New 7.x deployments would not have it at all and upgrades from older version could continue using the 6.x version. Apparently I was misinformed.
We had a few users upgrade Attendant Console over their old version and it caused some issues. (From within Attendant Console - Help> About> Upgrade button. If no upgrade button - then no upgrade available)
Save the time troubleshooting. Record their user ID, uninstall, and reinstall. Always better to start fresh.
I am having a similar problem with speed dials saving. I have two attendant consoles installed on fresh XP installations and both are pointed at the same subscriber. I use the same credentials to log into the AC on both. The speed dials on each PC are different and they do not update the other one when I log out on one and into the other.
Now, if I repoint each installation at the publisher, the speed dials will save up and will then migrate back and forth between the servers. So, it seems like there is a problem on CUCM or AC that doesn't allow speed dial saves to the server when using the subscriber as your server within AC.
Callmanager Version: 184.108.40.206900-4
AC Version: AC(7.1.0_c)
I have an error message when I try to save the speed dials when connected to the subscribers:
43[AWT-EventQueue-0]05/24 09:55:31.065 ERROR AWT-EventQueue-0 >>> Cannot write user settings for: pete to server: java.rmi.ServerException: RemoteException occurred in server thread; nested exception is: java.rmi.RemoteException: Could not set AC user data for: pete
30[Thread-10]05/24 09:56:02.909 ERROR Thread-10 >>> Cannot write user settings for: pete data
Cisco TAC says that this is working as designed. Speed dials etc will not update if the AC is pointed at a subscriber. Only when pointed to the publisher will the speed dial etc info be saved to the database.
Can anyone confirm that this was also the case in 4.x? My recollection was that you pointed your ACs to the nodes where your phones are registered and the speed dials saved fine.
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
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