ā01-26-2010 01:32 PM - last edited on ā03-25-2019 07:56 PM by ciscomoderator
I have activated the Consol Attendant Service from SYstem service Parameters and our version of UCM is 7.1.2.21900-5
I go to Application Plug-ins and I don't see the Attendant Console plug-in to download to the desktop.
What am I missing?
J
Solved! Go to Solution.
ā01-26-2010 01:51 PM
It's not included and has reached EoL. It is supported for customers upgrading from previous versions only.
Cisco did not include the plugin with 7.0 and removed the link to download it when the EoL date occurred.
If you actually did an upgrade, the plugin should aready be on your attendant workstations since it hasn't changed since 2004.
ā01-26-2010 01:51 PM
It's not included and has reached EoL. It is supported for customers upgrading from previous versions only.
Cisco did not include the plugin with 7.0 and removed the link to download it when the EoL date occurred.
If you actually did an upgrade, the plugin should aready be on your attendant workstations since it hasn't changed since 2004.
ā01-26-2010 01:58 PM
We did do the Upgrade. Thanks for letting me know that it is EoL. I will download the AC from our old system and will configure it to point to the new system.
Thanks,
J
ā01-26-2010 02:24 PM
Hi,
Please read the official info at the link below.
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/7_1_2/ccmfeat/fsccmac.html#wp1426446
Thanks
Ovais.
ā01-26-2010 07:37 PM
AC plugin is version specific, you cannot mix an AC from 5.x/6.x with CUCM 7. That goes for the exact release as well ie 7.0 does not mix with 7.1. That scenario is NOT supported.
If you had the AC working and configured before the upgrade and used DMA or you upgrade from a Linux version the plugin should be there.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
ā01-26-2010 07:37 PM
Thanks for the correction.
ā01-27-2010 07:40 AM
Are you sure 7.0 doesn't mix with 7.1 ? Do you have the url for this? Our Cisco rep would like to see this... The only thing I found was previous versions to 7 couldn't mix with 7.0
Thanks,
Julien
ā04-26-2010 12:52 PM
I have the 7.0.1 plugin but I'm running 7.1.3. So you are saying these aren't compatibile? How do I get the 7.1 plugin?
Thanks,
Gates
ā04-26-2010 01:01 PM
You should be fine for using the AC you have if you upgraded from 7.0 to 7.1.
ā04-26-2010 08:03 PM
For most 7.X release the plugin don't display on the find, but it's actually hidden in the server (otherwise how someone upgrading would be able to download it, right? ). If you get the download link from another 6.X server you can change the IP address to your 7.X and voila, you will get the plugin.
Cheers,
ā04-08-2011 04:32 AM
Thanks a lot Robert.
I did it
please see how to in :
https://supportforums.cisco.com/message/3333155#3333155
if this help rate me please.
kind regards,
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