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New Member

Attendant Console problem!

Operators can’t place callers on hold using the attendant console or the hold button on the phone.

3 REPLIES

Attendant Console problem!

I would check the MRGL/MRG under the phone/device pool and see if there is a music-on-hold server assigned.

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New Member

Attendant Console problem!

Would that affect the user from putting their calls on hold?

Attendant Console problem!

yes, make sure your Music-on-hold servers are registered. I am going to assume this is a UCM system and not CME since you mention attendant console.

Please rate useful posts.

Please rate useful posts.
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