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Community Member

Attendant Console Question

I'd like to convert my phone to use Attendant Console. I have an existing extension that I need to keep x65013.

Now, I created an AC Pilot of 65013 and changed my line to be 65210 (b/c CM won't let a DN = AC Pilot). I kept my line appearance = 65013 (and External Mask to use 65013).

However, when I place calls from the phone, it will show 65210 for internal calls. Is there some way to force appearance of 65013?

Thanks!

2 REPLIES
Community Member

Re: Attendant Console Question

Hi

Use a translation pattern (for example 6xxxx, with calling Party translation) it will work. Of course, you have to create a new partition for the Translation Pattern, and a new CSS for your phone.

jp

Community Member

Re: Attendant Console Question

Well, I was hoping to have something a bit more eloquent. I am trying to roll it out to many users, and creating separate CSSs for each on will get kind-of messy.

Thanks for the suggestion though.

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