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Attendant Console Queue issue

Hi All

I have be requested to set up the following:- If all Agents are logged out of the attendant Console, the Call routes to a hunt Group, (to achieve this I had to create a CTI Route point that forwards to the Hunt List) which is selected to an always route member. This hunt list contains the option to Log in/out. If all members are busy or logged out the call queues on the Attendant console pilot point and caller hears music on hold.

This issue I have is as follows  when all agents are logged out of the attendant console :- All works well until a user has been in the queue for more than around 50 to 60 seconds; the system just keeps the caller on hold indefinitely regardless if the call can be routed or not. When a second call comes in it routes fine (until the 50/60 second hold time is reached.)

Has anyone experienced this as well or is there an enterprise parameter that needs to be adjusted.

Software running is  CallManger

Many thanks


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