Attendant console "online" but really "offline"? CUCM 613
I'm having a problem with the attendant console and pilot points.
We have a receptionist that answers the main line for several companies, and she needs to know which company is being called so she knows how to answer the phone.
I setup a different pilot point for each main line and had the same attendant console user be first in line in the hunt groups(different line numbers for the different companies), followed by voicemail.
The problem is sometimes during the work day, calls start going right to voicemail even though the receptionist is âonlineâ in the attendant console.
There is no warning when this switch happens, except she notices new voicemails. It seems to work again if she closes the attendant console, re-opens it, logs back in, and goes online.
This is happening at least once every day.
I'm running CUCM 6.13, and the receptionist is using the attendant console that came with that version. The receptionist is using a 7960 phone with the 14 line extension in case that matters.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...