I have a customer that has operators that also have manager's extensions on their phone. When the manager is on the phone(shared line is in use) if the operate places call using a speed dial or directory number by double clicking, the attendant console always uses the shared line to make the call. If the shared line is not in use the call goes out on her primary extension without issue. This Customer had the problem before in an earlier 4.X release and it was fix at some point in a later 4.x release. Seems to be back in 6.1.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...