We have a 5.1 installation and are using the Attendant Console application. The AC user can transfer a call directly to VM for most users..but some fail. The Voice Mail profile is the same on all phones....CSS ...Partition are all the same....Where should I look to trouble shoot this issue...
We have the same problem here, if one of our user activated a forward all to ... We are no longer able to transfer call to his voicemail. We have to restart the attendant console service to resume normal operation.
Version 5.04 and 5.11 behave the same way.
We are having the same problem, sort of. We can forward calls to everything but cannot forward directly to voicemail by clicking the forward to voicemail button. But we can when we transfer *XXXX. Very strange... Anyone else experience this?
Our issue was originally the same as you discribe but after we upgraded to 5.1 we were able to transfer to VM for most users..but we still have an issue with a few..I don't know if this is a bug or what...we are also able to do the *XXXXX transfer...I have looked to TAC cases or Bugs but have not found anything...maybe somone on the forum has found something...
We are still having this issue...what I have noticed is that some transfers to vm work and some do not...within the logs of the client I see the following for failed calls:
2022[ACTelephonyDispatcher0]04/20 09:33:50.754 INFO ACTelephonyDispatcher0 >>> ACClientCommunication getVMInfoForDn
2023[ACTelephonyDispatcher0]04/20 09:33:50.817 DEBUG ACTelephonyDispatcher0 >>> ACClientTelephonyMgr.transferToVM() from getVMInfoForDN: [null, null].
2024[ACTelephonyDispatcher0]04/20 09:33:50.817 ERROR ACTelephonyDispatcher0 >>> ACClientTelephonyMgr.transferToVM(): Pilot for is null.
but for successfull calls I see the following:
2180[ACTelephonyDispatcher1]04/20 09:36:13.365 INFO ACTelephonyDispatcher1 >>> ACClientCommunication getVMInfoForDn
2181[ACTelephonyDispatcher1]04/20 09:36:13.427 DEBUG ACTelephonyDispatcher1 >>> ACClientTelephonyMgr.transferToVM() from getVMInfoForDN: [19000, null].
So it appears as if the client can't find the pilot for the call on the failed transfer...the Voicemail Profiles are setup the same on both phones...
Hope someone can help...
5.1.1a. Have the same problem. Looks like restarting Att. Console service does solve the problem. Not sure if this will come back.
Please keep us updated...we have recently upgraded to 188.8.131.5203-4 please let me know if going to a later ES resolves your issue...
I don't see the ES releases listed on the software download pages...I recieved the last one from TAC...is there a way to download this release?