I'm trying to create a report/program that will show the current status of each AC user at a particular point in time. We are having some issues where AC users are going offline and not taking their "fair share" of calls so we need a way to make everyone a bit more honest.
Is there any way to get the online/offline status for each AC user that is currently using the console within the system? Short of turning on tracing within the attendant console program and parsing each users log file, I haven't been able to locate the user's current status within CCM. I believe this can be done using the Contact Center product, but we do not have that at this time.
We are using CCM 5.1. I've looked into getting some useful info via PerfMon/RTMT. However, as you noted, it's just totals and not which dn's are currently available/etc.
The best I've come up with is grepping the trace file on each local machine. However, I can't rely on the data 100% when doing it this way (user turns off pc, pc crashes requiring reboot, log file size gets out of hand, etc).
This works for the short term, but it would sure be nice to have a way to obtain this data via the server side.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...
This document describe how DST changes and how time changes are
implemented in DST. Daylight Saving Time (DST) is the practice of
setting the clocks forward 1 hour from standard time during the summer
months, and back again in the fall, in order to make b...