attendant console

[mikedurbin]

I have been asked to put in an attendant console on two computers. They have asked for this functionality and I have not done this in the past. I was wondering that when I put this in, does this change any call flow in an existing system? How should this work?

[Jaime Valencia]

just configure the two AC users and then configure the hunt group with user/line method to define who gets the call in first place. if you need you can select a broadcast algorithm.

there is nothing funky on this config, it's used by a lot of people

the SRND has a little explanation on AC in case you're interested, you don't mention the version so just look it up in CCO

HTH

javalenc

if this helps, please rate

[Chris Deren]

This link will give you everything you need, AC has not changed in over 2 years (except for slight configuration on windows based vs appliance based CM):

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsccmac.html

HTH,

Chris

[mikedurbin]

Im using CUCM version 6.0. Thank you to both of you.