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Attendant Console

Hi all

In CCM5.1

Can two Attendant Console Installed in Different Machines Control a Single Directory Number ......

1 REPLY
Hall of Fame Super Red

Re: Attendant Console

Hi Karthik,

If you are asking if the same Incoming number or Pilot Point can route to multiple Attendant Consoles, yes :)

Availability: Provision for multiple operators on same loop or pilot and monitoring same line; if operator station fails or is off line, calls are distributed to all other operators with same loops

Call distribution from a single pilot number to multiple directory numbers or user-line pairs

http://www.cisco.com/en/US/products/ps7282/products_data_sheet0900aecd80185215.html

If you are asking if Multiple Attendant Consoles can share a Directory Number, no :(

The following restrictions apply to shared lines:

•Do not use shared lines for Cisco CallManager Attendant Console pilot points or hunt group members. The phone that acts as the attendant console supports shared lines.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administration_guide_chapter09186a008053226d.html#wp1100362

Hope this helps and Happy Holidays!

Rob

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