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New Member

attendant console

I have been asked to put in an attendant console on two computers. They have asked for this functionality and I have not done this in the past. I was wondering that when I put this in, does this change any call flow in an existing system? How should this work?

3 REPLIES
Cisco Employee

Re: attendant console

just configure the two AC users and then configure the hunt group with user/line method to define who gets the call in first place. if you need you can select a broadcast algorithm.

there is nothing funky on this config, it's used by a lot of people

the SRND has a little explanation on AC in case you're interested, you don't mention the version so just look it up in CCO

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Hall of Fame Super Silver

Re: attendant console

This link will give you everything you need, AC has not changed in over 2 years (except for slight configuration on windows based vs appliance based CM):

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsccmac.html

HTH,

Chris

New Member

Re: attendant console

Im using CUCM version 6.0. Thank you to both of you.

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