Attendence Console Pop Up

[nickmac74]

The version of Cisco attendant console is 1.5 (1ES1)

The version of Call Manger is 4.5

One of the attendent console screen will keep popping up every time there is a call - this used to reside in the icon tray but will now pop up every time there is a call.

There is no loss of service and all systems are working fine. but with this popping up is causing disatisfaction for the user.

I have been thru all the options and cannot find the option to turn this off. I am sure this is just a tick box somewhere!

Any ideas anyone?

Thanks in advance

[Rob Huffman · Accepted solution]

Hi Nick,

I was just working on this with one of my friends here :)Have you tried to use this method to enable / disable "Pop to Top" on AC

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

There is also another method listed nicely by Met (with screenshot) here;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe64a0/2#selected_message

Hope this helps!

Rob

[nickmac74]

This is brillaint I knew It would be something so Simple - Thanks and I will rate this - regards

[Rob Huffman]

Hi Nick,

You are most welcome! It's always something small that makes a BIG difference to the client isn't it :)

Cheers!

Rob