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Attendence Console Pop Up

The version of Cisco attendant console is 1.5 (1ES1)

The version of Call Manger is 4.5

One of the attendent console screen will keep popping up every time there is a call - this used to reside in the icon tray but will now pop up every time there is a call.

There is no loss of service and all systems are working fine. but with this popping up is causing disatisfaction for the user.

I have been thru all the options and cannot find the option to turn this off. I am sure this is just a tick box somewhere!

Any ideas anyone?

Thanks in advance

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Attendence Console Pop Up

Hi Nick,

I was just working on this with one of my friends here :)Have you tried to use this method to enable / disable "Pop to Top" on AC

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

There is also another method listed nicely by Met (with screenshot) here;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe64a0/2#selected_message

Hope this helps!

Rob

3 REPLIES
Hall of Fame Super Red

Re: Attendence Console Pop Up

Hi Nick,

I was just working on this with one of my friends here :)Have you tried to use this method to enable / disable "Pop to Top" on AC

Note: To toggle the pop-to-top feature on and off, press Alt + P.

From this doc;

http://www.cisco.com/en/US/products/ps7282/products_user_guide_chapter09186a00806cfff5.html#wp1007405

There is also another method listed nicely by Met (with screenshot) here;

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Dpass_through%26location%3Doutline%40%5E1%40%40.2cbe64a0/2#selected_message

Hope this helps!

Rob

Community Member

Re: Attendence Console Pop Up

This is brillaint I knew It would be something so Simple - Thanks and I will rate this - regards

Hall of Fame Super Red

Re: Attendence Console Pop Up

Hi Nick,

You are most welcome! It's always something small that makes a BIG difference to the client isn't it :)

Cheers!

Rob

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