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Attendent Console on Call Manager 6.1

Hi,

I want to configure attendant console for specific number on specific phone. When people will call that number and they will get different option; like press 1 for Sales, press 2 for Finance etc. I am looking for step by step process how to do that.

Mike

1 REPLY
Cisco Employee

Re: Attendent Console on Call Manager 6.1

Mike,

Attendant console will not give you the capability you are looking for. What you will need is to use an Auto Attendant. If you have Unity/Unity Connections, you can use the AA feature on that.

What you will need to do is configure a CTI route point in CUCM with the DN you want users to be able to call and CFA to VM. Also, please configure that VM profile on the DN of the CTI RP.

In Unity create a Call Handler with the extn same as the DN on CTI RP. In the call handler you can rrcord your personal greeting with options you want users to choose. And then unser caller input configure appropriate dn to transfer to, etc.

You can get info on how to setup a call handler here

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/administration/guide/7xcucsag060.html

Thanks,

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