Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

Attendent Console

I have set up attendent console and it isworking correctly for the most part. The part that is not working is after you put your user name and password in, the software loads. It then shows my lines and I can make/receieve calls, even when I "go online" in the attendent console software. Going online in the software doesn't make a difference. What did I set up wrong that it not allowing the go online/go offline feature to work as expected?

Thank you!

Scott

2 REPLIES
rob
Community Member

Re: Attendent Console

Did you associate the device with the ac user in the global directory?

Community Member

Re: Attendent Console

Yes...I did that. But should the device be associated with the AC user or the ACDeviceAuthenticationUser? I am running CCM 5.1.

Thank you!

Scott

188
Views
0
Helpful
2
Replies
CreatePlease to create content