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Audio issue with Cisco Wireless IP Phone 7921G

We have one Cisco 7921G that is being used by our manager.   It is connected to our Wi-Fi end point in our office.  The distance range is not a problem since the phone is within the end point range.

He is complaining that during a LONG conversation, sometime the callers cannot hear him but he can hear the caller.  It is happening during a long conference call meeting and maybe it is also happening during long one to one long conversation like 30-60 minutes. It may not happen during short conversation

Is there any way that we can improve the audio quality?

or Is there any way that we can monitor the audio quality so we can troubleshoot or see any log when it happen?

Thanks

-Sienz

1 REPLY
VIP Super Bronze

Re: Audio issue with Cisco Wireless IP Phone 7921G

Reliable voice over 802.11 takes a fair amount of effort to achieve. I would suggest reading the SRND on the topic.

Voice  over Wireless LAN 4.1 Design Guide

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