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New Member

Audio silence for about 30 secs

Hi,

I'm resolving an issue for 1 specific phone, which is experiencing a audio silence for 30 secs. This phone that I been analyzing, once it recieve a call we hear nothing for about 30 secs, the caller then just hangup the phone, the caller probably thinks that no one answered the call.

Can you suggest what I need to check initially before I investigate on the Voice gateways?

Thank you.

1 REPLY
New Member

Re: Audio silence for about 30 secs

Hi,

If the issue is only happening to one specific phone then I would try replace that phone first before doing anything else.

Hope that helps !!

D.

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