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Community Member

Authentication error UCM 7 services

Cisco PD Authentication error is displayed when trying to access Personal Address Book or FastDials from Services button. Anyone ever seen this?

4 REPLIES
Cisco Employee

Re: Authentication error UCM 7 services

Hi,

Have you checked that the services URL is not blank and that you have this type of URL:

http://servername-or-ipaddr:8080/ccmpd/login.do?name=#DEVICENAME#&service=f?d?

Specially if this was an upgrade from a 4.X version. Please check the bug below:

CSCso28287 Restore Fast Dials usage as a service on Linux, better than on Windows.

If this helps, please rate.

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
Community Member

Re: Authentication error UCM 7 services

Yes, I have that type as my service url. this is a new install of 7.02, specifically 7.0.2.2000-5

I copied the Service Paramenters, like UsrID, from my CM4 server. Maybe I dont need these anymore.

Cisco Employee

Re: Authentication error UCM 7 services

Yeah, Fast Dials and PAB changed, now they come embedded. If you have access to the bug toolkit you can check the bug notes:

http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
Community Member

Re: Authentication error UCM 7 services

I was reading some of the bug notes, I think the light bulb finally went on.

what I know of a CM4 FD and PAB accessed through the services, are now embedded as you said and are accessed through Personal Directories -directories- button, no longer -services- button

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