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Authentication Issue - CME 9.0 GUI with SIP Phone user

Hello all,

I have CME 9.0 configured and mostly working.  I have a mix of SCCP and SIP phones.  For the users with SCCP phones, they can login to the CME GUI and modify their Speed Dials as needed.  Users with SIP phones are unable to authenticate to the CME GUI.  I've verified that each user ID is unique.

Thank you in advance for you help!!

Below is a sample SIP Phone configuration:

voice register global

mode cme

source-address port 5060

max-dn 12

max-pool 12

load 9971 sip9971.9-2-2SR1-9.loads

load 9951 sip9951.9-2-2SR1-9.loads

load 8961 sip8961.9-2-2SR1-9.loads

load 3951 SIP3951.8-1-4a.loads

load 3911 SIP3951.8-1-4a.loads

load 3905 CP3905.9-2-1-0.loads

authenticate register

authenticate realm all

timezone 12


dialplan-pattern 1 1716818.... extension-length 4

call-forward system redirecting-expanded

dst start Mar day 11 time 02:00

dst stop Nov day 4 time 02:00

call-feature-uri cfwdall

tftp-path flash:

file text

create profile sync 0014843031713251

user-locale US load CME-locale-en_US-English-

ntp-server mode directedbroadcast

ip qos dscp af43 video

conference hardware




voice register dn  4

translation-profile incoming CME_In

translation-profile outgoing CME_Out

number 17168188871

name C9971 Cisco

label 8871


voice register template  2

button-layout 1 line

button-layout 2-5 speed-dial

button-layout 6 blf-speed-dial

softkeys hold  Newcall Resume iDivert

softkeys idle  Newcall Redial DND Cfwdall Pickup Gpickup

softkeys ringIn  Answer DND iDivert

softkeys seized  Endcall Meetme Cfwdall Redial Pickup Gpickup

softkeys connected  Endcall Confrn Hold Park Trnsfer iDivert

softkeys remote-in-use  Newcall Barge cBarge

conference drop-mode creator


voice register pool  4

id mac B4A4.E328.472E

type 9971

number 1 dn 4

template 2

presence call-list

dtmf-relay sip-notify

username C9971 password 12345

codec g711ulaw

no vad

paging-dn 25



no keep-conference

blf-speed-dial 1 17168188666 label "SD 8666"

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Authentication Issue - CME 9.0 GUI with SIP Phone user

CME GUI does not support SIP phones, or anything configured with SIP phones.

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